Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Daniel Phillips

St. Petersburg,FL

Summary

Dynamic Sales and Services Associate with a proven track record at USPS, enhancing customer satisfaction through innovative problem-solving and effective communication. Skilled in workflow management and team leadership, I consistently exceed expectations while streamlining processes to boost efficiency and reduce costs. Committed to delivering exceptional service and fostering strong stakeholder relationships.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 70+ pounds. Highly experienced in performing quality inspections and machinery operations.

Medical professional with strong background in emergency medical services and patient care. Reliable team collaborator with focus on achieving results in dynamic situations. Known for adaptability and ability to handle changing priorities with ease. Skilled in patient assessment, medical procedures, and trauma care.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

Sales And Services Associate

United States Postal Service, USPS
02.2017 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Streamlined project workflows for enhanced efficiency, adopting agile methodologies.

Lumber Sales Associate

Lowes Home Improvment
07.2016 - 02.2017
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

College Student

Community College of Denver
08.2014 - 07.2016
  • Met academic standards and expectations to maintain school enrollment.
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
  • Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.

68W Combat Medic

United States Army
09.2010 - 09.2014
  • Conducted detailed market research to identify emerging trends, influencing product development direction.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
  • Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
  • Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
  • Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
  • Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
  • Supported military operations as an integral member of a highly skilled combat team, showcasing professionalism under pressure while prioritizing casualty care amidst hostile conditions.
  • Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
  • Participated in joint exercises alongside foreign military forces, adapting medical procedures to align with international protocols when necessary.
  • Expedited casualty evacuations by effectively utilizing available transportation assets such as helicopters or ground vehicles for swift transportation of patients to definitive care.
  • Continuously updated clinical skills and knowledge base by attending relevant military courses, seminars, and workshops, ensuring the delivery of best-practice care at all times.

Server

Chili's Bar and Grill
06.2006 - 09.2010

Collaborated with kitchen staff to ensure timely and accurate order delivery.

Delivered exceptional dining experiences through attentive service.

Maintained cleanliness and organization of dining area.

Education

Associate of Arts -

Community College of Denver
Denver, CO

No Degree - Economics

University of South Florida
Tampa, FL

Certificate of Industrial Electrician - Industrial Electrician

Altierus Career College
Tampa, FL
10-2020

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Workplace safety
  • Oral communication
  • Work Planning and Prioritization
  • Data entry
  • Creative thinking
  • Workflow management
  • Problem-solving abilities

Accomplishments

Awarded the Combat Medic Badge for meritorious service under enemy fire.

Safety Officer for 5+ years at USPS with zero in office accidents

Used Microsoft Excel to develop inventory tracking spreadsheets.

Streamlined operations using planning and computer skills.

Timeline

Sales And Services Associate

United States Postal Service, USPS
02.2017 - Current

Lumber Sales Associate

Lowes Home Improvment
07.2016 - 02.2017

College Student

Community College of Denver
08.2014 - 07.2016

68W Combat Medic

United States Army
09.2010 - 09.2014

Server

Chili's Bar and Grill
06.2006 - 09.2010

Associate of Arts -

Community College of Denver

No Degree - Economics

University of South Florida

Certificate of Industrial Electrician - Industrial Electrician

Altierus Career College
Daniel Phillips