DANIEL PIERCE

• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Designed courses to meet company requirements and help develop new leaders within organizational structure.

Ensured weekly and monthly reports were accurate for senior leadership. Followed up with necessary departments to ensure accuracy and timeliness of work.

Strong leader that has managed multiple stores to achieve excellent customer service results, increased processes and standards. This was achieved by bringing energy, ensuring athletes and leaders were trained properly, ensuring accountability and effective follow up.

Recruited, interviewed, and hired staff members who brought talent, enthusiasm and experience to a skilled team and assigned team positions to maximize talent areas.

Created efficient hiring techniques that benefited both our internal and external consumer. This allowed for a seamless process that allowed a top 20 door become fully hired for the first time in ten years.

Developed vision and business strategies to achieve sales goals and operation excellence, through stores individual and team performance assessment.

Managed multiple store leaders and employees successfully in fast-paced environment through proactive communication and positive feedback

Utilized labor tools that allowed a deeper understanding to manage a healthy payroll with corporate guidelines, while providing appropriate coverage to the business to ensure a premium consumer experience.

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or

performance evaluation forms.

Maximized sales by creating innovative visual merchandising displays and store layouts.