Daniel Pierre
West Orange,New Jersey
Summary
Dedicated IT Support Specialist with a strong background in maintaining and supporting network and technology systems. Experienced in troubleshooting issues, implementing upgrades, and providing reliable support to ensure smooth operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support/Call Center
Renewal By Anderson
Cranford, NJ
12.2023 - 06.2024
- Provided technical support to end-users to ensure smooth and efficient technical operations
- Logged and tracked all support requests using a ticketing system, ensuring timely resolution and follow-up
- Monitored network and infrastructure technology assets proactively, conducting trend analysis to maintain stable and reliable technology services
- Provided first-level support for end-users, resolving technical issues related to hardware, software, and network connectivity
- Remote
Customer Sales and Service Manager
Enterprise
Newark
01.2022 - 10.2023
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
- Leading and managing a team of employees
- This would include hiring, training, and supervising employees, as well as setting goals and objectives for the team
- Developing and implementing strategies to achieve business goals
- This would include analyzing data, identifying trends, and making recommendations for
- Met or exceeded sales targets by promoting additional services, upselling insurance packages, and negotiating pricing to maximize profitability
- Resolved customer complaints and issues promptly and effectively, demonstrating strong problem-solving skills and a commitment to customer satisfaction
Mobile IT Expert/Sales
T-Mobile
Irvington
01.2015 - 06.2019
- Provide technical support, optimizing IT infrastructure, and driving sales through comprehensive product knowledge and customer-centric solutions
- Provided technical support to customers regarding setup and troubleshooting of wireless devices
- Monitored and analyzed network performance, proactively identifying and resolving issues to minimize downtime and enhance user experience
- Strong experience with IP routing, networking protocols (including IPv6), and enterprise-grade IP networking routers (Cisco)
- Conducted regular system audits to identify and resolve potential security vulnerabilities, enhancing overall network integrity
- Scheduled and executed installations and upgrades of network components, adhering to established IS policies and service level agreements (SLAs)
Education
Cert. - Cybersecurity
New Jersey Institute of Technology
02.2024
B.S - Global Business
Kean University
08.2021
Skills
- Operating systems
- Service support
- Application support
- Problem-Solving
- Critical Thinking
- Ticketing systems
- Remote Support
- Software diagnosis
- Technical Support
- Customer Service
- Issue Troubleshooting
Certification
- CompTIA Network+
Projects
Business Analyst Project | Kean University, Feb 2020 - Jul 2021
Conducted a strategic business analysis project for Frenzelit, specializing in innovative composite materials., Collaborated closely with Frenzelit stakeholders to conduct in-depth business analysis, understanding their unique challenges and objectives in the composite materials industry.
Cybersecurity Labs & Projects | New Jersey Institute of Technology Mar 2023 - Jan 2024,
Thorough, hands-on cybersecurity training course taught by subject matter experts utilizing real-world security simulations., Strong understanding of interactions of applications, operating systems, and hardware configurations to produce high quality technically sound solutions
Timeline
IT Support/Call Center
Renewal By Anderson
12.2023 - 06.2024
Customer Sales and Service Manager
Enterprise
01.2022 - 10.2023
Mobile IT Expert/Sales
T-Mobile
01.2015 - 06.2019
Cert. - Cybersecurity
New Jersey Institute of Technology
B.S - Global Business
Kean University
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