Daniel Piña

• Focused 5-Diamond and 5-Star training for all departments of hotel
• Conducted classroom training sessions for all hotel team members
• Helped to define service standard delivery systems with collaboration of the department leaders
• Designed elite skill set training for front of house staff implemented in hands-on modules.

The Verve is a 250 room property with 75% business travel in the suburbs of Boston.

• Scheduled staffing levels for each shift in accordance with business demands.
• Developed and implemented systems to ensure the smooth running of the Rooms Division department.

• Developed internal and external relationships to service long term residential renters for a portfolio of 700 homes in the Phoenix area.
• Collaborated with owners and renters to renew leases, settle HOA notices, process evictions through our legal team and correct property damage.
• Served as liaison between external organizations providing resources for the community and local government agencies.

Harrah's is a 529 guest room entertainment venue with 1,135 slot machines, poker, bingo, 8 dining options and spa

• Department head for 80 team members in Housekeeping, 70 in Environmental services and 12 associates for the pool.
• Prepared monthly reports regarding budgeting, scheduling, payroll records.
• Opening experience in 2018 for 230 newly built guest rooms in a 13 floor tower
• Renovation experience for 150 resort rooms that were fully renovated over a 4 month period in the winter of 2018
• Opening experience for a newly renovated pool in 2019 with 12 full service cabanas.
• Adhered strictly to company rules and regulations pertaining to health and safety guidelines.

The Montelucia is a AAA 4-Diamond resort with 294 guest rooms owned and operated by Omni Hotels and Resorts.

• Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
• Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.

• Awarded manager of the quarter of 1st quarter 2016.
• Organized staff training sessions for team members in order to maintain a high level of customer service.

• Within my department decreased turnover from 72% in 2014 to 48%
• Nominated for Omni Scottsdale's Manager of the Quarter for the 2nd quarter, 3rd quarter and 4th quarter of 2015.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.

The only independently owned and operated 4 star boutique hotel in Phoenix

A 5-Diamond, 5-Star Resort located in Scottsdale, Arizona with 654 guest rooms, suites and residences with a full service spa and recreational facilities.

• Assisted with training new staff members on front desk procedures and policies.
• Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.