DANIEL PINEDA
184 EL DORADO ST,TX
Summary
Driven professional with a strong background in technical and customer service roles, notably as a Service Technician at NTB/MAVIS TIRE LLC. Excelled in preventive maintenance and customer communication, significantly enhancing customer satisfaction. Skilled in diagnostics and efficient problem-solving, blending attention to detail with professionalism to exceed employer expectations. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
6
6
years of professional experience
Work History
Service Technician
NTB/MAVIS TIRE LLC
01.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Lube/Tire technician .
- Alignments
- Fluid services .
- Breaks
- suspensions
- Diagnose check engine lights .
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Online Grocery Associate
Walmart
06.2021 - 12.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Cashier Team Lead
El Rancho Supermercado
08.2018 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Mechanical Engineering
West Texas A&M University
TxGPA Basic Courses -
Dallas College
TxMechanical Engineering - Increasing GPA Preparation
North Central Texas College
TxSkills
Attention to Detail
Professional and Courteous
Preventive Maintenance
Customer Service
Valid Driver's License
Punctual and Reliable
Flexible and Adaptable
Task Prioritization
Organizational Skills
Excellent Communication
Goal Setting
Professionalism
soccer
On my Free time I like to play soccer .
Languages
Spanish
Timeline
Service Technician
NTB/MAVIS TIRE LLC
01.2022 - Current
Online Grocery Associate
Walmart
06.2021 - 12.2021
Cashier Team Lead
El Rancho Supermercado
08.2018 - 08.2020
Mechanical Engineering
West Texas A&M University
GPA Basic Courses -
Dallas College
Mechanical Engineering - Increasing GPA Preparation
North Central Texas College
Similar Profiles
DANIEL PINEDADANIEL PINEDA
Service Technician at NTB/MAVIS TIRE LLCService Technician at NTB/MAVIS TIRE LLC
Howard HoughHoward Hough
Manager at NTB / Mavis TireManager at NTB / Mavis Tire
JERRY BLUEJERRY BLUE
Service Technician at Mavis / NTBService Technician at Mavis / NTB