Daniel Pinon
Waco,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Sunglass Hut
Waco, TX
06.2023 - Current
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assessed customer needs to provide assistance and information on product features.
Store Manager
Entertainmart
Waco, TX
01.2021 - 07.2024
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Associate of Arts - Independent Studies
Heartland Christian College
Newark, MO05-2014
High School Diploma -
Family Christian Academy
Independence05-2012
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VASkills
- POS Systems
- Shift Scheduling
- Employee Training
- Bank and Safe Deposits
- Store Opening and Closing
- Team-oriented
- Staff training and development
- Training and mentoring
Certification
- OSHA 30
Affiliations
- Gaming
- Reading
References
References available upon request.
Timeline
Sales Associate
Sunglass Hut
06.2023 - Current
Store Manager
Entertainmart
01.2021 - 07.2024
Associate of Arts - Independent Studies
Heartland Christian College
High School Diploma -
Family Christian Academy
Bachelor of Science - Criminal Justice
Liberty University