Dynamic and results-driven professional with a strong work ethic and integrity, experienced in customer service and technical support at Seajewel Candle Company. Proven ability to enhance customer satisfaction and drive sales through effective communication and organizational proficiency. Skilled in cash handling and inventory management, consistently exceeding performance expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Specialist/Sales Associate
Seajewel Candle Company
06.2022 - 06.2023
Minor graphical design for brand labels, business cards and warning labels according to business guidelines, typed up all product items into lists categorized and alphabetized for customers (think text only catalogue), assisted with craft fair sales as well as individual sales, delivered customer goods and received customer payments, printed documents, handled all technological inquiries from business owner aside from phone calls, took customer requests and informed them of owner's decision. Helped manage inventory and told owner when stocks of certain products were low, especially top sellers.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Performed cash, card, and check transactions to complete customer purchases.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed inventory to ensure product availability, contributing to uptick in sales.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Engaged with customers to effectively build rapport and lasting relationships.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Engaged with customers to build rapport and loyalty.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Engaged with customers to gather feedback, enhancing service delivery and customer satisfaction.
Provided support in inventory management by tracking stock levels and replenishing items as needed.
Assisted customers with product selection and inquiries to enhance shopping experience.
Supported daily operations by managing inventory and ensuring equipment functionality.
Parts Runner
Clear the Air Cooling and Heating
02.2022 - 06.2022
Delivered parts to technicians efficiently, ensuring minimal downtime in operations.
Assisted in inventory management by accurately tracking and restocking parts as needed.
Maintained cleanliness and organization of parts storage areas to enhance operational efficiency.
Collaborated with team members to streamline delivery processes for timely parts distribution.
Communicated effectively with service staff to prioritize urgent part requests and deliveries.
Adapted quickly to changing priorities in a fast-paced environment, demonstrating flexibility in tasks.
Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
Improved inventory management by organizing and maintaining parts storage areas.
Streamlined workflow, coordinated with technicians to ensure timely delivery of necessary parts.
Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
Expedited order processing for increased efficiency with accurate documentation and timely communication.
Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for deliveries.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Minimized company liability and risks to loads by obeying traffic laws.
Customer Sales Representative
U-Haul Moving and Storage of League City
06.2019 - 02.2022
Assisted customers with product inquiries and provided tailored recommendations.
Processed sales transactions efficiently using point-of-sale systems.
Maintained accurate inventory records to ensure product availability.
Collaborated with team members to achieve sales targets consistently.
Conducted follow-up calls to nurture customer relationships and drive repeat business.
Trained new staff on customer service best practices and sales techniques.
Analyzed customer feedback to identify improvement areas in service delivery.
Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Emphasized product specifications to meet customer needs.
Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Assisted call-in customers with questions and orders.
Described product highlights and benefits to help guide purchasing decisions.
Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Verified delivery schedules and processes.
Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
Maintained customer accounts and relationships.
Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
Participated in regular training sessions to stay current on industry trends and best practices.
Informed customers of promotions to increase sales productivity and volume.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Built relationships with customers and community to promote long term business growth.
Selected correct products based on customer needs, product specifications and applicable regulations.
Maintained current knowledge of evolving changes in marketplace.
Presented professional image consistent with company's brand values.
Developed and maintained strong working relationships with professionals within assigned territory.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met existing customers to review current services and expand sales opportunities.
Stayed current on company offerings and industry trends.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Consulted with businesses to supply accurate product and service information.
Operated propane-powered, sit-down forklift
Handled propane pump and propane accessories like tanks, grill brushes and various other goods
Stockroom Associate
Pier 1 Imports
09.2015 - 07.2019
Organized stockroom for efficient inventory management and optimized space utilization.
Implemented safety protocols to ensure compliance with workplace regulations.
Trained new associates on stock handling procedures and equipment usage.
Conducted regular inventory audits to maintain accurate stock levels and reduce discrepancies.
Collaborated with team members to streamline receiving and dispatch processes.
Enhanced productivity by maintaining clear communication regarding inventory availability with sales staff.
Monitored equipment for maintenance needs, reducing downtime and improving operational efficiency.
Resolved stock discrepancies promptly, ensuring timely replenishment of high-demand items.
Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
Shelved new and returned inventory according to proper storage procedures.
Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
Enhanced stock room efficiency by implementing a streamlined inventory management system.
Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
Prepared pallets for shipment or use by sales floor employees.
Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
Interpreted and followed verbal instructions and pull sheets.
Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
Maintained fitness in order to move merchandise efficiently and safely.
Developed and maintained successful working relationships with colleagues.
Received incoming merchandise and stored in correct stock locations.
Maintained orderly stockroom for ease of retrieval.
Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
Adhered to safety regulations and practiced safe work habits.
Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Verified safe and secure storage of merchandise and supplies.
Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
Assisted customers with transporting large merchandise to waiting vehicles.
Kept work areas neat, clean and free from debris.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Updated merchandise pricing to match new values and special promotional rates.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Noted unsafe components inside packages and discussed concerns with supervisors.
Stocked warehouse efficiently by comparing item numbers with storage locations.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Logistics Specialist/Sales Consultant
Office Depot
02.2017 - 06.2018
Coordinated inbound and outbound shipments to ensure timely delivery and accuracy.
Managed inventory control processes using ERP systems to maintain optimal stock levels.
Developed and implemented logistics plans to streamline operations and reduce costs.
Collaborated with cross-functional teams to enhance supply chain efficiency and resolve issues.
Trained new staff on best practices in logistics management and safety protocols.
Ensured compliance with industry regulations and standards throughout logistics operations.
Managed inventory levels for optimal cost savings and minimal stockouts.
Validated inventory levels and updated systems using handheld devices.
Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
Managed inventory levels to verify availability of stock for customer orders.
Updated and maintained databases to track shipments and inventory.
Prepared and presented reports to management on logistics performance.
Monitored and adjusted inventory levels according to demand.
Responded to telephone and in-person requests for information.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Operated cash register
Handled increased traffic during peak business times like back to school and black friday in addition to high traffic during normal hours of operation
Crew Member
Little Caesar's Pizza Restaurant
12.2014 - 10.2015
Collaborated with team members to maintain cleanliness and organization of work area and equipment.
Trained new crew members on operational procedures, enhancing team performance and cohesion.
Maintained adherence to health and safety regulations, contributing to a safe working environment for all staff.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Cleaned and maintained all areas of restaurant to promote clean image.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Assisted other team members to achieve goals.
Promoted a positive work environment through effective communication and teamwork among staff members.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Prepared products following restaurant, health, and safety standards and procedures.
Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Stocked shelves to organize aisles in assigned department.
Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Supported training of new crew members, leading to more efficient onboarding process.
Contributed to inventory management, minimizing food waste and controlling costs.
Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
No Degree - General Basics (unfinished)
Alvin Community College
Alvin, TX
GED -
Alvin Community College
Alvin, TX
05-2009
Skills
Technical support experience
Data analytics proficiency
Reliability and punctuality
Strong Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Excellent customer service
Organizational Proficiency
Cleanliness standards
Accomplishments
Set store record with most amount of propane pumped within a 24 hour period during the freeze of 2021 with 544 gallons pumped during a shift, with a temperature high of 9 degrees and an average of 6 for most of the day that day and completely drained a 1000 gallon tank in 22 hours being the only pump associate. Record still stands today.
Also had a propane handler's license as well as a forklift operator's license and passed both course tests on first tries for each with flying colors. These were set at U-Haul. At Little Caesars, completed a 300+ pizza order in about 2 or 3 hours for a party.