Daniel Plumb
Amherst,Oh
Summary
Goal-oriented and computer-savvy Operations Director offering demonstrated success in operations. Solid background in revitalizing lagging segments through continuous process improvement strategies that enable solid quality and productivity gains. Inspirational and hands-on leader recognized with strengths in team building and leadership. Bringing good communication, relationship-building and problem-solving abilities and the talent and resilience to thrive in demanding, fast-paced environments.
Overview
18
18
years of professional experience
Work History
Operations Director
Knox Auto LLC
Wooster, OH
02.2023 - 10.2024
- Developed and implemented strategies to achieve regional sales goals.
- Created and managed incentive plans for field sales staff to increase performance.
- Collaborated with senior management to develop annual business plans for the region.
- Analyzed customer data and identified areas of improvement in service delivery.
- Conducted regular meetings with regional managers to review progress towards achieving sales targets.
- Provided training and mentoring support to regional teams on selling techniques, product knowledge and customer service standards.
- Implemented cost-saving measures across the region while maintaining high levels of customer satisfaction.
- Established key relationships with customers, suppliers and other stakeholders in the region.
- Monitored market trends, competitive activities, pricing strategies, promotional campaigns and advertising initiatives within the region.
- Reviewed monthly financial reports from each area office in the region to ensure accurate reporting of sales figures.
- Resolved conflicts between departments or branches within the region when necessary.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Owner
PHD Auto Group
Elyria, OH
07.2021 - 01.2023
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Automotive General Manager
North Coast Auto Mall
Brook Park, OH
08.2014 - 06.2021
- Provided leadership and direction to staff in order to meet established goals.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Established budgets and monitored performance against budget objectives.
- Reviewed financial statements including profit and loss accounts, balance sheets, cash flow statements, ensuring accuracy of data.
- Analyzed automotive industry trends, customer needs and competition activities to develop new products and services or adjust existing services.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Coordinated the hiring process for new employees by developing job descriptions, recruiting candidates and conducting interviews.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
- Monitored employee attendance records and absences in order to maintain staffing levels necessary for effective operations.
- Resolved customer complaints in a timely manner while maintaining consistent quality standards.
- Managed day-to-day operations of dealership including scheduling of staff hours, assigning tasks and monitoring workflow.
- Ensured compliance with federal, state and local requirements related to employment practices such as labor laws, wage regulations.
- Identified operational problems or discrepancies through analysis of reports or field visits; developed solutions or corrective actions where needed.
- Evaluated current policies and procedures for efficiency; recommended changes when appropriate.
- Maintained open communication channels between department heads so that everyone is informed on important matters affecting the dealership's success.
- Directed training programs designed to enhance employee skillsets relevant to their positions within the organization.
- Communicated with potential customers to provide product knowledge, set appointments, and answer questions.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Automotive General Manager
JD Byrider
Amherst, OH
04.2007 - 06.2014
- Provided leadership and direction to staff in order to meet established goals.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Established budgets and monitored performance against budget objectives.
- Reviewed financial statements including profit and loss accounts, balance sheets, cash flow statements, ensuring accuracy of data.
- Analyzed automotive industry trends, customer needs and competition activities to develop new products and services or adjust existing services.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Coordinated the hiring process for new employees by developing job descriptions, recruiting candidates and conducting interviews.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
- Developed marketing plans to promote products and services offered by the dealership and increase market share.
- Implemented processes to ensure compliance with applicable laws as well as state regulations regarding safety standards.
- Monitored employee attendance records and absences in order to maintain staffing levels necessary for effective operations.
- Resolved customer complaints in a timely manner while maintaining consistent quality standards.
- Managed day-to-day operations of dealership including scheduling of staff hours, assigning tasks and monitoring workflow.
- Maintained open communication channels between department heads so that everyone is informed on important matters affecting the dealership's success.
- Directed training programs designed to enhance employee skillsets relevant to their positions within the organization.
- Communicated with potential customers to provide product knowledge, set appointments, and answer questions.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Education
Certificate -
Dodd Independent Provider
Lorain, OH10-2024
Certification of Completion -
Joe Verde Training
Columbus, OH01-2003
High School Diploma -
Lorain High School
Lorain, OH06-1994
Some College (No Degree) - Psychology
Lorain County Community College
Elyria, OHSkills
- Business Analysis
- Overseeing personnel
- Operational Excellence
- Recruitment Strategies
- Cost Reduction
- Recruiting employees
- Emergency planning
- Organizational Development
- Facilities Management
- Report Writing
- Change management processes
- Maintaining inventory
- Continuous Improvement
- Coordinating schedules
- Staff Training and Development
- Staff Management
- Standard Operating Procedures
Affiliations
- Workout Enthusiast
- Watching and Playing Sports
- Running and trail Walking with Special Needs Son
- Audible and Reading
Accomplishments
- Started up a used Car Dealership
- Joe Verde Training
- Grant Cardone Training
- Vauto Training
References
References available upon request.
Timeline
Operations Director
Knox Auto LLC
02.2023 - 10.2024
Owner
PHD Auto Group
07.2021 - 01.2023
Automotive General Manager
North Coast Auto Mall
08.2014 - 06.2021
Automotive General Manager
JD Byrider
04.2007 - 06.2014
Certificate -
Dodd Independent Provider
Certification of Completion -
Joe Verde Training
High School Diploma -
Lorain High School
Some College (No Degree) - Psychology
Lorain County Community College
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