Daniel Poore
North Bend,OR
Summary
Highly skilled and enthusiastic professional with more than 17 years of experience managing operations in patient-centric animal hospital. Successfully oversee human resources, budgeting, supply management and client/patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Practice Manager
Hanson Meekins Animal Hospital
07.2007 - Current
- Increased client/patient satisfaction by streamlining and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with client/patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both client/patients and staff members.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient/client or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA and Oregon Health Department
- Trained newly hired pharmacy assistants, receptionists and all of the support staff.
Education
High School Diploma -
Grace M. Davis High School
Modesto, CA06.1993
Skills
- Resource Utilization
- Policy and procedure development
- Electronic Health Records
- Medical personnel recruitment
- Workflow Management
- Continuous Improvement
- Records Management
- Payroll Administration
- Policy Development
- Staff Development
- Supplies Ordering
- Employee performance
- Policy Implementation
Timeline
Practice Manager
Hanson Meekins Animal Hospital
07.2007 - Current
High School Diploma -
Grace M. Davis High School
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