Daniel Poteete
Rockvale,TN
Summary
Adept at driving operational excellence and team cohesion, I leveraged customer service and inventory control skills at On Duty Depot to enhance store performance and employee satisfaction. My leadership in diverse roles, including as a Fire Captain, underscores my ability to motivate teams and streamline processes, achieving notable efficiency improvements.
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.
Diligent [Desired Position] with background in managing shop operations and leading teams. Successfully maintained high standards of customer service and streamlined inventory processes. Demonstrated ability in team leadership and conflict resolution.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Shop Manager
On Duty Depot
05.2014 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Enhanced social media presence, driving more foot traffic to store.
- Oversaw daily operations, ensuring store met its performance and sales goals.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Fire Captain
Arrington Fire Rescue
02.2005 - Current
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
- Improved firefighter safety through consistent training sessions and adherence to established guidelines.
- Compiled and maintained log books, run reports and training records.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Directed work of twelve firefighters engaged in extinguishing fires.
- Promoted fire safety awareness within the community by organizing and participating in public outreach events, such as open houses and safety presentations.
- Streamlined equipment maintenance processes, ensuring rapid deployment during emergency situations without compromising safety standards.
- Managed personnel schedules, ensuring adequate staffing for optimal response times during emergencies.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Delivered timely incident reports to senior leadership, providing accurate data for budgetary decisions and policy development purposes.
- Facilitated interdepartmental training exercises that fostered teamwork between firefighters, paramedics, and law enforcement officers on scene management techniques.
- Conducted thorough post-incident analysis, identifying areas for improvement in both tactics and equipment usage.
- Made daily inspections of facilities and equipment.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Enhanced emergency response efficiency by implementing streamlined communication protocols within the department.
- Contributed to regional disaster planning efforts, enhancing preparedness for natural disasters and other potential crises.
- Increased overall departmental efficiency by regularly evaluating and updating standard operating procedures as needed.
- Oversaw multi-agency responses to large-scale incidents, coordinating resources effectively for successful outcomes.
- Coordinated mutual aid agreements with neighboring departments, optimizing resource-sharing during large-scale events or emergencies beyond individual capacities.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
88M Motor Transport Operator
TN National Guard
06.2006 - 06.2016
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Minimized downtime with timely identification of mechanical issues and prompt coordination for repairs or replacements.
- Ensured regulatory compliance by maintaining accurate records of vehicle inspections, repairs, and service history.
- Supported numerous special operations missions by providing expertly planned and executed transportation services under tight deadlines.
- Enhanced overall unit readiness through cross-training in other related roles such as loadmaster, vehicle dispatcher, or maintenance technician.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Supported convoy security operations through effective communication skills and situational awareness during transport missions.
- Improved driver safety with frequent training sessions focused on defensive driving techniques and hazard recognition.
- Collaborated with team members to develop contingency plans for unforeseen obstacles or changing conditions during transport missions.
Education
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN03-2013
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Task delegation
- Store operations
- Sales analysis
- Cost control
- Inventory control
- Scheduling
- Employee reviews
- Desktops, laptops, and mobile devices
- Business leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- First Aid Certification
- OSHA Certified
- CPR/AED Certification
- Forklift Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
- Certified Vehicle Fire Investigator (CVFI) - National Association of Fire Investigators.
- Emergency Vehicle Technician Level 1
- Emergency Vehicle Technician Fire Apparatus Level 1
Languages
Spanish
Native or Bilingual
Timeline
District Shop Manager
On Duty Depot
05.2014 - Current
88M Motor Transport Operator
TN National Guard
06.2006 - 06.2016
Fire Captain
Arrington Fire Rescue
02.2005 - Current
Bachelor of Science - Criminal Justice
Middle Tennessee State University
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