Daniel Powell
Winter Haven,FL
Summary
Experience in both labor and customer service. Began small work during the summer of 2019, shadowing under my stepfather and his process-serving business. During COVID-19, I began to work in TJ Maxx as an associate in August of 2020, quickly gaining the promotion of coordinator from the end of 2020 to roughly September of 2021, where I would assist in training new associates and taking over roles, such as managing departments. Skilled in fast-paced work environments, and working well with team members to achieve work-related goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate/Coordinator
TJ Maxx, TJX Companies
Winter Haven , FL
08.2020 - Current
- Analyzed customer feedback to identify areas for improvement in products and services.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Ensured accurate pricing of items by verifying information against labels and tickets.
- Executed price changes, markdowns, and transfers as directed.
- Collaborated with team members to ensure efficient workflow within the department.
- Participated in physical inventories as required by company policy.
Process Server
Step Father
Winter Haven , FL
06.2019 - 08.2019
- Delivered papers to witnesses, defendants and other parties deemed necessary by courts.
Education
High School Diploma -
Lake Wales High School
Lake Wales, FL05-2019
Skills
- Work effectively under an intense and fast-paced work environment
- Collaboration with other associates to achieve work-related goals
- Backroom labor and processing, able to lift heavy objects
- Trained new associates in every department from 2020 to 2021
- Fast at learning and working well under pressure
- Effective at problem-solving
- Provide friendliness and professionalism toward customers and associates
- Customer service occurs through a majority of face-to-face interactions, but also through phone calls
- Team leader skills
- Flexible with multitasking and working more than one department at a time
Affiliations
- Writing has always been a passion, excelled in school in writing and English classes
Accomplishments
- Honors in High School
- 3.4 GPA
- Proficient in technology/computers
Languages
Spanish
Limited
Language
- Basic understanding in Spanish, two years of scool and working alongside associates where Spanish is spoken commonly.
Certification
- Associate of the quarter (Associates vote from a range of selected persons for "Associate of the Quarter")
- Coordinator of: Backroom and select departments, as well as coordinator for front end/cashier
Timeline
Associate/Coordinator
TJ Maxx, TJX Companies
08.2020 - Current
Process Server
Step Father
06.2019 - 08.2019
High School Diploma -
Lake Wales High School