Natalie Rodriguez-Torres
Raleigh,NC
Summary
Dynamic professional with extensive experience at UNIFI AVIATION, excelling in customer service and team leadership. Proven ability to manage multiple tasks efficiently while maintaining a detail-oriented approach. Bilingual in Spanish, I effectively communicate with diverse clients, ensuring a high level of satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
CABIN SERVICE AGENT
UNIFI AVIATION
Morrisville, NC
06.2018 - Current
- Stocked the cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Cleaned and serviced all areas of the aircraft including the cabin, galleys, and lavatories.
- Enforced lost and found procedures whenever missing items were located.
- Checked, handled, assembled, and removed furnishings in the passenger cabin to make sure that such areas were thoroughly cleaned and all debris had been removed.
- Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures.
ASSISTANT APARTMENT MANAGER
Sweetwater Management
Durham, NC
12.2023 - 05.2025
- Generated monthly financial statements for review by upper management.
- Coordinated with vendors regarding repairs or upgrades needed at the apartment complex.
- Created reports on rental history, occupancy rates, and other data related to the apartment complex.
- Managed tenant accounts, including rent collection and late notices.
- Provided excellent customer service to all tenants in a professional manner.
- Handled administrative tasks such as filing documents, scheduling appointments.
- Demonstrated ability to effectively communicate with tenants and staff members.
- Met with prospective tenants to show properties and explain terms of occupancy.
LEASING AGENT
Sweetwater Management
Durham, NC
11.2022 - 12.2023
- Arranged showings of available units for prospective tenants using effective sales techniques.
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
- Resolved tenant complaints promptly and professionally.
- Greeted visitors at the office reception desk and directed them appropriately.
- Prepared required legal documents such as leases, addendums, renewal agreements., according to state law requirements.
- Conducted apartment tours and responded to tenant inquiries.
OFFICE ADMINISTRATOR
Non-Core Business Solutions LLC
Raleigh
07.2013 - 11.2018
- Facilitated planning and hosting of events.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Coordinated administrative operations, including communication, payments, program sign-ups and bookkeeping.
- Coordinated schedules, administrative functions, quality assurance and process improvements.
- Supported clerical needs by copying, faxing, filing and completing general administrative tasks.
- Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Responded to telephone inquiries from clients, vendors and the public.
CUSTOMER SERVICE REPRESENTATIVE
RTI
Raleigh
02.2016 - 05.2017
- Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
- Informed customers about all product lines and services offered by the company.
- Handled customer inquiries and complaints.
- Provided information about the testing services we offer.
- Handled incoming phone calls.
- Responded to sales leads, prepared and follow-up on.
- Act as a liaison between clients and laboratory personnel.
BOOK KEEPER/ACCOUNTING
AV&C SOLUTIONS
Cary
06.2011 - 07.2013
- Reviewed all tax returns prepared by individual departments before approval.
- Addressed and resolved non-routine, complex and unexpected variances.
- Reconciled bank statements to clients' books and prepared financial statements from client documents.
- Gathered information and entered data into computer system.
- Prepared an average of [number] annual federal, state and local tax returns for both individuals and businesses.
- Reached out to customers to verify information and follow up on issues.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Evaluated accounting requirements during discovery meetings with potential clients.
- Managed accounting operations, accounting close, account reporting and reconciliations.
- Thoroughly reviewed financial statements and tax audits to correct any discrepancies.
- Utilized [Software] to manage financial statements, accounts receivable, accounts payable, checks and invoices.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Prepared month end closing entries for detailed reporting and recordkeeping.
Education
ASSOCIATE'S DEGREE - ACCOUNTING
Wake Technical Community College
Raleigh, NC01.2005
Skills
- Multitasking
- Team leadership
- Strong communication skills
- Fluent in Spanish
- Effective team player
- Organized
- Detail-oriented
- Dependable and reliable
- Goal Oriented
Languages
Spanish, Bilingual
Timeline
ASSISTANT APARTMENT MANAGER
Sweetwater Management
12.2023 - 05.2025
LEASING AGENT
Sweetwater Management
11.2022 - 12.2023
CABIN SERVICE AGENT
UNIFI AVIATION
06.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
RTI
02.2016 - 05.2017
OFFICE ADMINISTRATOR
Non-Core Business Solutions LLC
07.2013 - 11.2018
BOOK KEEPER/ACCOUNTING
AV&C SOLUTIONS
06.2011 - 07.2013
ASSOCIATE'S DEGREE - ACCOUNTING
Wake Technical Community College
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