Daniel Powers
Austin,TX
Summary
Results‑driven Security Operations Center Analyst with deep expertise in process optimization, incident response, and cross‑functional coordination. Demonstrated success in leading security teams, managing complex incidents, and strengthening operational resilience throughout a long and accomplished career.
Overview
8
8
years of professional experience
Work History
Security Operations Center Analyst
Tesla
Austin, TX
08.2023 - Current
- Partnered with cross-functional teams to identify process improvement opportunities, strengthen operational workflows, and improve project outcomes.
- Documented incidents and prepared detailed reports for management review and analysis.
- Collaborated with law enforcement and emergency services during incident response efforts.
- Analyzed security alerts and escalated critical issues to appropriate teams for resolution.
- Coordinated incident response efforts with other departments, promoting cross-functional collaboration during crisis situations.
Security Operations Center Supervisor
Security Industry Specialists Inc.
Austin, TX
10.2020 - 08.2023
- Supervised daily operations to ensure compliance with security protocols and procedures.
- Led a team of security personnel, fostering collaboration and enhancing service delivery.
- Developed and implemented training programs to improve staff performance and retention.
- Conducted regular audits to assess efficiency and identify areas for process enhancement.
- Collaborated with stakeholders to refine operational strategies that optimize resource allocation.
- Managed incident reports, ensuring thorough documentation and timely resolution of issues.
- Analyzed performance metrics to drive decision-making and improve overall service quality.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
Security Officer
Allied Universal Security Services
Austin, TX
02.2018 - 10.2020
- Responded promptly to incidents, providing support and coordinating with law enforcement when necessary.
- Implemented security protocols, improving response times during emergency situations.
- Trained new security personnel on operational procedures and emergency protocols.
- Collaborated with team members to enhance overall security strategies and procedures.
Education
High School Diploma -
Westwood Highschool
Austin, TX05-2012
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Bilingual (English/Spanish)
- Team collaboration and leadership
Accomplishments
- During my time with Security Industry Specialists Inc., I assisted in resolving an incident involving a client employee with suicidal ideations which led to being awarded the WOW Award.
Timeline
Security Operations Center Analyst
Tesla
08.2023 - Current
Security Operations Center Supervisor
Security Industry Specialists Inc.
10.2020 - 08.2023
Security Officer
Allied Universal Security Services
02.2018 - 10.2020
High School Diploma -
Westwood Highschool