Daniel Pressnell
Flint,MI
Summary
Proven Network Technician with a track record of enhancing network reliability and performance at Innovative Technology Solutions. Expert in hardware installation, network troubleshooting, and fostering client relationships through exceptional service. Demonstrates decision-making prowess and a commitment to project excellence, significantly improving system efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Network Technician
Innovative Technology Solutions
06.2023 - Current
- Installed cabling, wireless routers and video management sy systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Lead tech for multiple projects. Followed instructions from upper management to ensure a quality installation and make sure all projects were completed on time and on budget.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Optimized wireless networks through strategic access point placement, enhancing connectivity throughout the facility.
- Enhanced team collaboration by setting up and maintaining secure remote access solutions.
- Installed Cat 5e. Cat 6e. and Cat6 network jacks in new construction and within existing facilities.
Field Service Technician
Field Nation
01.2008 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed and maintained cameras and equipment related to Streaming live events. including football, basketball, volleyball, softball, baseball, lacrosse, field hockey, ice hockey, track and field, and swim meets.
- Worked to build healthy repationships with high school athletic directors, administrators, and IT directors ensuring a high level of customer service and satisfaction.
- Maintained company field response vehicle stocked with repair and replacement parts.
Telephone Repair Technician
First Choice Telemanagement
03.2004 - 12.2008
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Streamlined repair processes to optimize workflow efficiency and productivity.
- Installed and programmed variety of consumer products.
- Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
High School Diploma -
Waterford Mott
Waterford06.1995
Skills
- Hardware Installation
- Network configuration
- Network Troubleshooting
- Wireless Networking
- Cabling Infrastructure
- Network Security
- Switches and routers
- Networking Hardware Installation
- VoIP Systems
- Remote Access Solutions
- Decision-Making
- Camera maintenance
Timeline
Network Technician
Innovative Technology Solutions
06.2023 - Current
Field Service Technician
Field Nation
01.2008 - Current
Telephone Repair Technician
First Choice Telemanagement
03.2004 - 12.2008
High School Diploma -
Waterford Mott
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