Daniel Pressnell

Flint,MI

Summary

Proven Network Technician with a track record of enhancing network reliability and performance at Innovative Technology Solutions. Expert in hardware installation, network troubleshooting, and fostering client relationships through exceptional service. Demonstrates decision-making prowess and a commitment to project excellence, significantly improving system efficiency and customer satisfaction.

Overview

years of professional experience

Work History

Network Technician

Innovative Technology Solutions

06.2023 - Current

Installed cabling, wireless routers and video management sy systems for data communications networks.
Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Improved network reliability by troubleshooting and resolving hardware and software issues.
Lead tech for multiple projects. Followed instructions from upper management to ensure a quality installation and make sure all projects were completed on time and on budget.
Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
Optimized wireless networks through strategic access point placement, enhancing connectivity throughout the facility.
Enhanced team collaboration by setting up and maintaining secure remote access solutions.
Installed Cat 5e. Cat 6e. and Cat6 network jacks in new construction and within existing facilities.

Field Service Technician

Field Nation

01.2008 - Current

Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Established positive customer relationships by providing punctual, cost-effective solutions.
Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Installed and maintained cameras and equipment related to Streaming live events. including football, basketball, volleyball, softball, baseball, lacrosse, field hockey, ice hockey, track and field, and swim meets.
Worked to build healthy repationships with high school athletic directors, administrators, and IT directors ensuring a high level of customer service and satisfaction.
Maintained company field response vehicle stocked with repair and replacement parts.

Telephone Repair Technician

First Choice Telemanagement

03.2004 - 12.2008

Maintained inventory of repair supplies and ordered parts.
Utilized variety of tools and diagnostic equipment to complete repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
Streamlined repair processes to optimize workflow efficiency and productivity.
Installed and programmed variety of consumer products.
Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Education

High School Diploma -

Waterford Mott

Waterford

06.1995

Skills

Hardware Installation
Network configuration
Network Troubleshooting
Wireless Networking
Cabling Infrastructure
Network Security

Switches and routers
Networking Hardware Installation
VoIP Systems
Remote Access Solutions
Decision-Making
Camera maintenance

Timeline