Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Price

Ocala

Summary

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
10.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Completed cash and credit card transactions accurately using POS software.
  • Worked customer plan to ensure resets and revisions were executed properly and on time.
  • Typed and filled prescriptions for patients.


Training Specialist

Chewy
07.2019 - 10.2023
  • Trained and mentored new personnel hired to fulfill various roles.
  • Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
  • Increased employee retention through engaging and relevant training sessions tailored to individual needs.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.
  • Documented participation and evaluated learning for each participant.
  • Provided coaching and mentoring to employees.

Assistant Coach

Sitell
03.2017 - 07.2019
  • Assisted new team members with transition from classroom to the call floor.
  • One on one calls with team members to ensure they were following company policies.
  • Mentor team members who are struggling meeting company standards.
  • Update team boards to reflect current score of team.
  • Assist teams coach with paperwork and grading calls from team members.

Store Supervisor

Chick-fil-A
06.2007 - 01.2017
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Daily, weekly and monthly inventory counts
  • Interviewing new potential employees
  • Engagement activities for the team to help morale
  • Payroll

Education

High School Diploma -

Allendale Academy
Clearwater, FL

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff supervision
  • Work delegation
  • Inventory management
  • Scheduling expertise
  • Problem-solving
  • Creative problem solving

Certification

Florida state pharmacy technician license

Timeline

Shift Lead

Walgreens
10.2023 - Current

Training Specialist

Chewy
07.2019 - 10.2023

Assistant Coach

Sitell
03.2017 - 07.2019

Store Supervisor

Chick-fil-A
06.2007 - 01.2017

High School Diploma -

Allendale Academy

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Daniel Price