Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base.
High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels.
Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Seasoned Account Manager with 8-year history in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results.
Overview
8
8
years of professional experience
Work History
Sr. Account Manager/Relationship Manager Lvl 4
Noble House Home Furnishing
03.2021 - 10.2023
Managed daily operations and relationships for major Ecommerce channels (Home Depot, Overstock, eBay)
Launched and managed a number of smaller ecommerce accounts (Home Threads, English Elm) by adding, optimizing products and content onsite for best user experience
Collaborated with GM of Sales/Marketing on strategies for most effective marketing placements that would generate the highest ROAS by studying trends and seasonality in the market
Conceptualized best selection of products and approved onsite banners with the Media team that ultimately resulted in the highest impressions and conversions to increase sales
Coordinated meetings with prime partners to stay on track for monthly, quarterly and yearly shared goals
Trained new hires on internal systems as well as teaching them how to effectively manage their respective channels
Trained new hires on internal and external communication skills as well as time management on deliverables
Developed long-lasting client relationships by providing exceptional customer service and support.
Enhanced communication between departments for more effective problem-solving and collaboration.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Provided extensive support in sales, technical and business areas to key accounts.
Sr. Account Manager/ Sr. Relationship Manager
Noble House Home Furnishing
04.2016 - 03.2021
Managed relationships for both top 5 channels and lower level accounts through implementation of daily tasks, marketing, and product promotions while maintaining a strong relationship with all channels on all different levels
Presented on specific product categories through analyzed sales, trends, and competition to upscale strategies
Represented company at furniture markets and Partner Summits multiple times a year while leading meetings with various departments for partnership development
Spearheaded weekly team meetings to discuss struggles/actionable items and find best solutions
Education
Bachelor of Science - Business Management
California State University (CSUN)
Northridge, CA
05-2016
Skills
Business Development
Partnership Development
Customer Relations
Sales tactics
Account Management
Client Relationship Building
Relationship building and management
Sales Development
Account growth
Teamwork and Collaboration
Leadership management trained
Business development and planning
Languages
Russian
Professional Working
Timeline
Sr. Account Manager/Relationship Manager Lvl 4
Noble House Home Furnishing
03.2021 - 10.2023
Sr. Account Manager/ Sr. Relationship Manager
Noble House Home Furnishing
04.2016 - 03.2021
Bachelor of Science - Business Management
California State University (CSUN)
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