Daniel Puk

• Troubleshot online banking systems, resolving authentication, access, and payment workflow issues to enhance user experience.
• Documented software bugs and escalated issues to development teams, ensuring clear technical details for faster resolution.
• Collaborated cross-functionally with developers and fraud analysts to diagnose system and security issues.
• Analyzed user-reported problems to identify patterns and enhance digital platform reliability.
• Contractor

• Unloaded, stocked, and organized merchandise on shelves, ensuring proper labeling and presentation to enhance shopping experience.
• Unload, stock, and organize merchandise onto shelves, ensuring proper labeling and presentation while maintaining a clean and safe shopping environment.
• Collaborated with team members to streamline store operations, including inventory management and cleanliness in front-end and stock areas.
• Restocked shopping carts and organized cart corrals to ensure consistent availability for members.

server-took pride on customer satisfaction

• Acquired sales skills and gained experience by engaging with customers.
• Completed online and in-person sales training at Best Buy.
• Resolved customer technology issues, introduced innovative products, and successfully upsold complementary items.