Daniel Pulley
Verona,VA
Summary
Accomplished courier with a proven track record at Instacart and News Carrier Alliance, excelling in GPS navigation and customer service. Demonstrated expertise in optimizing delivery routes and maintaining a clean driving record. Recognized for problem-solving and attention to detail, enhancing client satisfaction and achieving timely deliveries. Proficient in vehicle maintenance and deadline adherence.
Professional logistics specialist with proven track record of ensuring timely and safe deliveries. Skilled in route planning, time management, and handling various types of packages with care. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, excelling in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Courier
Instacart
03.2023 - Current
- Delivered packages efficiently and accurately to diverse locations.
- Navigated routes using GPS technology to optimize delivery times.
- Managed inventory of delivery materials, ensuring availability and organization.
- Communicated effectively with customers regarding delivery status and changes.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Obtained signatures for delivery documents and packages.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Account Specialist
All Safe Floors
01.2020 - 01.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Landscape Foreman
Zuber Landscaping
05.2019 - 11.2022
- Supervised landscape installation projects, ensuring adherence to design specifications and quality standards.
- Coordinated daily operations for team of landscape technicians, optimizing workflow efficiency and resource allocation.
- Trained new staff on safety protocols, equipment usage, and landscaping techniques to enhance team performance.
- Conducted regular site inspections to assess project progress and compliance with environmental regulations.
- Implemented maintenance schedules for equipment, reducing downtime and prolonging machinery lifespan through proactive care.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed planting, watering, mulching, and edging of lawns.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Mitigated potential risks related to weather, equipment malfunction, or safety hazards by proactively monitoring job sites and taking corrective action as needed.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Maintained tools and equipment to foster safe and consistent operation.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
Courier/Delivery Driver
News Carrier Alliance
06.2017 - 05.2019
- Coordinated timely delivery routes to ensure efficient newspaper distribution across designated areas.
- Managed inventory and organized delivery schedules, optimizing logistics for maximum efficiency.
- Trained new couriers on best practices for safe driving and effective customer service techniques.
- Implemented process improvements to reduce delivery times while maintaining high service standards.
- Oversaw vehicle maintenance schedules, ensuring compliance with safety regulations and operational readiness.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
Field Technician
ServPro of Greater Springfield
04.2015 - 05.2017
- Conducted on-site assessments to determine restoration needs and develop action plans.
- Operated specialized equipment for water extraction, mold remediation, and fire damage restoration.
- Collaborated with clients to explain processes and ensure satisfaction throughout service delivery.
- Trained new technicians on safety protocols, equipment usage, and restoration techniques.
- Monitored inventory levels of supplies and tools to maintain operational readiness at job sites.
- Developed comprehensive reports detailing project progress, challenges, and resolutions for client review.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Education
No Degree - Electrical
Gould Construction Institute
Springfield, MA05-2009
High School Diploma -
Westfield High School
Westfield, MA06-2006
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Time management
- Clean driving record
- Valid Driver's license
- Package handling
- GPS and route planning
- Decision-making
- Heavy lifting
- Package pickup and delivery
- Attention to confidentiality
- Deadline adherence
- Sorting
- Vehicle maintenance
- Weather preparedness
- Dispatch collaboration
- Defensive driving
- Traffic law knowledge
- Scanning device operation
- Excellent communication
- Multitasking
Timeline
Courier
Instacart
03.2023 - Current
Account Specialist
All Safe Floors
01.2020 - 01.2024
Landscape Foreman
Zuber Landscaping
05.2019 - 11.2022
Courier/Delivery Driver
News Carrier Alliance
06.2017 - 05.2019
Field Technician
ServPro of Greater Springfield
04.2015 - 05.2017
No Degree - Electrical
Gould Construction Institute
High School Diploma -
Westfield High School