Daniel Punales
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales ASsociate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Concierge
Planned Companies
02.2023 - Current
- Front desk receptionist, Package room organizer, Assist staff and tenants with day to day inquiries/problem solving
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
Field Specialist
Peloton
03.2021 - 01.2023
- Successfully deliver Peloton pre-assembled bikes and products to residential homes and apartments
- Efficiently provided an educational presentation and positive experience for the customers
- Assisted in the scheduling of appointments and demonstrated the ability to assess the customers needs
- Responsibly adhered to COVID-19 guidelines and restrictions as these rules shifted throughout the pandemic.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Substitute Teacher
Eastside High School
03.2019 - 03.2021
- Help in assisting the multiple offices with their day to day duties
- Oversee classrooms or areas when key employees are unable to work or leave early
- Help in evacuation of students when entering a lockdown or fire drill.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Monitored student behavior and administered discipline as needed.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Developed creative instructional strategies to keep students engaged and motivated.
- Utilized variety of instructional strategies to meet individual student needs.
- Documented student progress and provided regular updates to parents.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Personal Trainer
Signature Fitness
06.2017 - 03.2019
- Administer fitness evaluations, stretching, and personal training sessions
- Establish and maintain a personal training client base according to company standards
- Provide a high level of personalized attention to members
- Instruct and demonstrate to members on the proper use of equipment and exercise techniques which may include operating equipment and dynamically moving weight up to 50 pounds.
Education
Bachelor's Degree of Science -
Berkeley College
03.2015
Skills
- Critical and Analytical Thinking
- Leadership and Project Management
- Strong communication skills
- Flexibility
- Interpersonal Awareness
Workauthorization
Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Software
MS OFFICE
Timeline
Concierge
Planned Companies
02.2023 - Current
Field Specialist
Peloton
03.2021 - 01.2023
Substitute Teacher
Eastside High School
03.2019 - 03.2021
Personal Trainer
Signature Fitness
06.2017 - 03.2019
Bachelor's Degree of Science -
Berkeley College