Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Overview
13
13
years of professional experience
Work History
Purchasing Manager
Diversified Services NA
01.2024 - Current
Sourced vendors, built relationships, and negotiated prices.
Purchased new products and oversaw inventory stocking and availability.
Managed supplier relationships to ensure timely delivery of products and services.
Achieved cost savings by negotiating contracts and pricing with suppliers.
HVAC Manager
Locke Supply
01.2021 - 01.2024
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Supervised staff of personnel by implementing company policies, protocols, work rules and disciplinary action.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Managed over 75-100 incoming calls per day.
Associate Team Leader
H&R Block
08.2018 - 10.2021
Ensure day to day operations are met while filling data entry at high level of accuracy.
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Built strong relationships with customers through positive attitude and attentive response.
Managed more than 75 incoming calls per day.
Owner Operations Manager
Quesnel's Boat Detailing LLC
02.2012 - 08.2021
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Developed key operational initiatives to drive and maintain substantial business growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Conducted target market research to scope out industry competition and identify advantageous trends.