Daniel Quigley
Pahoa,HI
Summary
I am a skilled IT Specialist with a proven track record of delivering exceptional technical support to diverse user groups, including clients, educators, and students, across various sectors. My expertise encompasses help desk support, ticketing systems management, staff training, and problem-solving. With a strong foundation in computer literacy, hardware/software troubleshooting, and device management, I am adept at ensuring seamless operations in both remote and in-person environments. My experience in virtual learning support and platform management further underscores my ability to adapt to evolving technological landscapes and deliver effective solutions tailored to organizational needs.
Overview
4
4
years of professional experience
Work History
IT Support Technician-Contract
H&R Block
01.2022 - 12.2022
- Provided comprehensive IT support for H&R Block offices nationwide, both remotely and in person
- Fielded and responded to incoming technical support request calls daily
- Set up and broke down office locations across the Hawaiian Islands, ensuring smooth operations during tax seasons
- Responded promptly to technical support issues, troubleshooting hardware and software problems, and implementing solutions to minimize downtime
- Collaborated with regional teams to ensure consistent IT infrastructure and support services across all office locations in the USA.
Technology Coordinator/Computer Science Teacher
Kalaheo High School
01.2019 - 01.2021
- Provided comprehensive technical assistance to faculty and students during the transition to distance learning, ensuring smooth operation of virtual classrooms and educational platforms
- Proficiently managed Acellus, an online K12 curriculum used during COVID
- Supported Google Classroom, and Zoom platforms, optimizing their functionality for effective teaching and learning experiences
- Oversaw device management for Chromebooks, including inventory management, maintenance, and troubleshooting to support remote and in-person learning initiatives
- Conducted tailored training sessions and provided ongoing support to staff and students on Google Apps, facilitating efficient utilization of collaborative tools and productivity software
- Directed the operation and maintenance of the computer lab, ensuring equipment functionality and accessibility for educational purposes
- Efficiently managed the Help Desk ticketing system, promptly addressing technical issues and ensuring timely resolution for users.
Education
Associate of Arts -
Windward Community College
Kaneohe05.2015
Bachelor of Arts - Public Administration
University of Hawaii - West Oahu
Kapolei, HI05.2015
High School Diploma -
Kalaheo High School
Kailua, HI05.2005
Skills
- Help Desk Support: Proficient in providing timely and effective assistance to users, resolving technical issues, and escalating complex problems when necessary
- Ticketing Systems Support: Experienced in managing ticketing systems to track and prioritize user requests, ensuring prompt resolution and efficient workflow management
- Staff Training: Skilled in conducting training sessions to educate staff and users on software applications, hardware usage, and IT best practices, empowering them to maximize productivity
- Problem-Solving: Strong ability to analyze issues, identify root causes, and implement innovative solutions to technical challenges, ensuring minimal disruption to operations
- Computer Literacy: Comprehensive understanding of computer systems, software applications, and operating systems, coupled with the ability to adapt to new technologies quickly
- Hardware/Software: Proficient in troubleshooting and maintaining hardware components such as desktops, laptops, printers, and peripherals, as well as installing, configuring, and updating software applications
- Virtual Learning Support: Skilled in providing technical assistance and troubleshooting for virtual learning platforms, facilitating seamless online education experiences for students and educators
- Device Management: Experienced in managing and maintaining devices, including desktops, laptops, tablets, and mobile devices, ensuring optimal performance, security, and accessibility
Timeline
IT Support Technician-Contract
H&R Block
01.2022 - 12.2022
Technology Coordinator/Computer Science Teacher
Kalaheo High School
01.2019 - 01.2021
Associate of Arts -
Windward Community College
Bachelor of Arts - Public Administration
University of Hawaii - West Oahu
High School Diploma -
Kalaheo High School