Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Hi, I’m

Daniel Quintero

Orlando,FL

Summary

Energetic and experienced customer service agent. I'm quite comfortable talking with all type of guest in any situation. I'm a team player and constantly learning new ways to improve myself for my future in education. I'm open to new career opportunities and willing to receive new proposal in different work areas Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
years of professional experience

Work History

Universal Orlando
Orlando, FL

QSR Moe's
05.2023 - Current

Job overview

  • Developed and implemented operational procedures to ensure efficient workflow.
  • Ensured compliance with all local health codes and safety regulations.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Managed customer complaints by providing timely resolutions.
  • Provided guidance on menu development initiatives to enhance product offerings.
  • Resolved customer service issues promptly and professionally.
  • Established standards of quality control throughout the restaurant operation.
  • Developed promotional campaigns designed to attract new customers while increasing repeat business.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Hollywood Drive-In Golf
Orlando, USA

Sales Associate
08.2021 - Current

Job overview

  • As a sales associate in HDIG, I have learned to upsell and manage my time with the small crew that we usually are
  • We're constantly greeting different type of guest, while maintaining a clean environment throughout the course and our restroom facilities.

Hudson News
Orlando, USA

Magazine Stocker
02.2018 - 04.2023

Job overview

  • This is my third position inside the company
  • I started as a cashier, where I was trained on handling money and at customer service
  • My second position was a Runner/Stocker, where I was trained on making order list for the warehouse, stock the store with food and merchandise within company standards, and learned how to maneuver around the airport runways with a van to transfer merchandise to a different location
  • As a magazine stocker, I'm being trained to order magazines and books for certain stores around the airport and I have to make sure every day that everything is up to date and standard with information sent directly from corporate
  • In this new position, I've been working independently, which is increasing my time management skills.

Education

Valencia College, Orlando FL

Associate of Arts
08.2024

Santiago de Leon de Caracas, Venezuela

Bachiller en Humanidades (High School Diploma)

Skills

  • Bilingual: English/Spanish
  • Computer Skills: Microsoft Office, POS Systems
  • Customer Service
  • Time Management
  • Team Player
  • Leadership
  • Order Processing
  • Customer Needs Assessment
  • Client Account Management
  • Sales Development
  • Inventory Control
  • Product Sales
  • Payment Processing
  • Relationship Building
  • Complex Problem-Solving
  • Upselling and Cross-Selling
  • Written and Oral Communication Skills
  • Reading Comprehension Skills
  • Guest Relations
  • Exceeds Sales Goals
  • POS System Operation
  • Teamwork and Collaboration
  • Product Recommendations

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

QSR Moe's

Universal Orlando
05.2023 - Current

Sales Associate

Hollywood Drive-In Golf
08.2021 - Current

Magazine Stocker

Hudson News
02.2018 - 04.2023

Valencia College, Orlando FL

Associate of Arts

Santiago de Leon de Caracas, Venezuela

Bachiller en Humanidades (High School Diploma)
Daniel Quintero