Daniel Quiroz
Store Manager
San Jose,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Big Lots
04.2024 - Current
- Responsible for leading, planning, and directing the store team, and accountable for all functional areas of the store
- This includes: financial performance, company initiatives, staffing, inventory control, and compliance with company standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
Health Clerk
Berryessa Union School District
07.2022 - 04.2024
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
- Typed and distributed meeting minutes.
- Created, faxed and filed healthcare records for office personnel.
- Entered data and verified completeness and accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Furniture Sales Manager
Big Lots
07.2023 - 03.2024
- Primarily responsible for leading the furniture team and for driving furniture sales
- Accountable for the furniture department's overall performance, including furniture merchandising, presentation, and recovery standards, as well as for furniture sales metrics
- Works collaboratively with store leadership to accomplish furniture sales and operational goals and tasks to help drive overall store performance
- When serving as manager on duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture related activities on the sales floor.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
Coordinator
Bay Area Phlebotomy and Laboratory Services
10.2021 - 07.2022
- Test students and staff in the Berryessa school district for covid-19
- Coordinate between District point of contact Duy Tran for supply needs
- Worked directly with California department of public health and SOS to help maintain and improve guidelines to keep students in person learning.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Safety Ambassador
Block By Block
07.2021 - 11.2021
- As a safety ambassador for the businesses of downtown San Jose, my role is to keep the streets clean by removing any and all graffiti and trash I see
- The most important role my position played was talking with homeless people offering them the assistance of medical, food, and shelter services
- Trying to convince them to get into the path program to help them get back into a normal flow of society
- I also check in with businesses to see how I can better our community and make it a safer place.
Front End Customer Service Manager
Smart & Final
08.2019 - 07.2021
- Supervise the front end of the store which includes cashiers and service clerks/department clerks
- Responsible for money transfers from registers to safe to management of currency and on hand inventory
- In addition to being the point of contact for the front end store and loss prevention.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Overnight Supervisor
Smart & Final
04.2019 - 07.2021
- As the overnight supervisor, my responsibilities were to prepare the store for opening by receiving and offloading our overnight truck via forklift and power jack
- Once the truck was offloaded, I would hold a team meeting for my overnight crew of five people to boost morale and go over expectations for the night
- Break down load aisle by aisle and instruct associates which aisles they were to work for the night
- At five in the morning, I would count out registers for opening at six in the morning.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Cashier/Department Lead
Smart & Final
08.2016 - 07.2021
- Responsibilities included but not limited to: customer service, cashiering, place department orders as needed on a weekly basis
- Upon receipt of orders, I would stock the inventory accordingly
- Physical inventory count transpired on a quarterly basis.
Sales Representative
DPI Specialty Foods
01.2018 - 07.2018
- Responsibilities included, but were not limited to: ordering and stocking a territory of 35 different stores ranging from Salinas, Emeryville, and Livermore on any given day
- As well as delegating shipments to two sub-merchandisers.
Customer Service Food Associate
Cedar Fair's Great America
06.2014 - 11.2014
- Customer Service Food Associate (Seasonal)
- Cooking, handling, prepping, and serving food
- Cashier and knowledge of point of sale registers
- Floater and customer service associate
- Inventory.
Education
High School Diploma -
New Valley High School
Santa Clara, CA01.2016
Skills
- Store Management Experience
- Inventory
- Payroll Management
- Risk Management
- Computer literacy
- Personnel development
- Customer Service Management
- Promotional planning
- Hourly shift management
- Team Development
- Project Management
- Employee Training
- Shift Scheduling
- Store Merchandising
- Retail Inventory Management
- Goals and performance
- Vendor Management
Certification
- Driver's License
- Guard Card
- Food Handler Certification
Timeline
Store Manager
Big Lots
04.2024 - Current
Furniture Sales Manager
Big Lots
07.2023 - 03.2024
Health Clerk
Berryessa Union School District
07.2022 - 04.2024
Coordinator
Bay Area Phlebotomy and Laboratory Services
10.2021 - 07.2022
Safety Ambassador
Block By Block
07.2021 - 11.2021
Front End Customer Service Manager
Smart & Final
08.2019 - 07.2021
Overnight Supervisor
Smart & Final
04.2019 - 07.2021
Sales Representative
DPI Specialty Foods
01.2018 - 07.2018
Cashier/Department Lead
Smart & Final
08.2016 - 07.2021
Customer Service Food Associate
Cedar Fair's Great America
06.2014 - 11.2014
High School Diploma -
New Valley High School