Summary
Overview
Work History
Education
Skills
Work Availability
Software
Quote
Timeline
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Daniel A. Ramirez

Lead Performance Assessment Specialist
San Antonio,Texas

Summary

I am currently interested in customer service and hospitality focused positions. My experience in retail, customer service, and high-volume work environments is extensive. I am fluent in English, and Spanish and have applied such language flexibility in my past work experiences. I am highly motivated, reliable, and eager to be a part of a work environment that strives for quality care for both the clients and the employees. I believe that my studies combine a respect for societal structure and a genuine understanding of the society at large.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Senior Costumer and Performance Assessment Specialist

Salelytics
San Antonio, TX
12.2019 - Current
  • Monitoring and grading of 100+calls per week,
  • Assist team members with training, growth opportunities and coaching.
  • Demonstrate willingness to assist, support and lead employees.
  • Demonstrate professional costumer care assisting members with any questions, or help that they might need.
  • Taking initiative to work in projects, or providing information requested by the client in timely, and organized matter.

Costumer Care Associate

Salelytics
03.2019 - 12.2019
  • Answered a variety of incoming calls, and emails from members regarding their accounts, or any other inquiries.
  • Build rapport with members using friendly, courteous professional manner.
  • Assist on proper training of incoming reps.
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors.
  • Perform other duties and projects as assigned by management.
  • Verify/Collect demographics and update systems as necessary.
  • Determine and execute the best resolution to assist the member based on their needs or requests.

Bartender Trainer/Server

Pluckers Wing Bar
05.2018 - 12.2018
  • Provided quality customer service experience for guests.
  • Kept bar, and bar cooler up to standards.
  • As a trainer I was in charge of training all new coming bartenders, and being an example to my fellow co-workers.
  • This position strengthened interpersonal skills and conflict-management skills.

FOH Manager

Tapped Drafthouse & Kitchen
01.2018 - 05.2018
  • Manage daily operations, Manage a team of front of house staff including scheduling, training, and general supervision Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained Responsible for daily deposits, and the correct operation of the POS systems Balancing of all daily and nightly cash drawers and POS Inventory and maintenance of par levels for front of house items.
  • Providing excellent customer service to guests and excellent leadership to employees.
  • Handle guest complaints according to provided guidelines.

Sales Manager

Rent-A-Center
06.2017 - 02.2018
  • Responsible for store performance goals and revenue growth greet and assist costumers, completer rental agreements, assist general manager with training, managing all coworkers and making weekly schedules.
  • Prospect for new business by telemarketing, and distributing print materials.
  • Assist as needed in reviewing past due accounts and communicate in-person and via phone with costumers to promote timely payments.

Manager

Kurbside Eatz
09.2016 - 05.2017
  • Recorded inventory sales into organization's weekly income report.
  • Developed, implemented and managed business plans to promote profitable food sales.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Bartender/Trainer/Server/ MIT

Olive Garden
08.2014 - 12.2016
  • Provided quality customer service experience for guests.
  • This position strengthened interpersonal skills and conflict-management skills.

Education

Sam Houston State University
Huntsville, TX

Skills

Customer service experienceundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Jira

SalesForce

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Senior Costumer and Performance Assessment Specialist

Salelytics
12.2019 - Current

Costumer Care Associate

Salelytics
03.2019 - 12.2019

Bartender Trainer/Server

Pluckers Wing Bar
05.2018 - 12.2018

FOH Manager

Tapped Drafthouse & Kitchen
01.2018 - 05.2018

Sales Manager

Rent-A-Center
06.2017 - 02.2018

Manager

Kurbside Eatz
09.2016 - 05.2017

Bartender/Trainer/Server/ MIT

Olive Garden
08.2014 - 12.2016

Sam Houston State University

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Daniel A. RamirezLead Performance Assessment Specialist