Daniel Ramirez
Sherman Oaks,CA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
Cafe Manager
Erewhon Market
Los Angeles, CA
03.2019 - Current
- Skilled in managing the hospitality & culinary aspects
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Ability to monitor and control front and back of house operations.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Bok Bok Chicken LLC
Culver City, CA
02.2017 - 02.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Education
Associate of Science -
University of California, Santa Barbara
Santa Barbara, CAHigh School Diploma -
El Camino Real Charter High School
Woodland Hills, CASkills
- Recruitment and Hiring
- Mathematical Calculation and Reasoning
- Program Optimization
- Financial Statement Review
- Customer Service Management
- Quality Assurance
- Sales Tracking
- Performance Evaluations
- Team Recruiting and Onboarding
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervised team of 65 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Full Professional
Timeline
Cafe Manager
Erewhon Market
03.2019 - Current
General Manager
Bok Bok Chicken LLC
02.2017 - 02.2019
Associate of Science -
University of California, Santa Barbara
High School Diploma -
El Camino Real Charter High School
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