Daniel Ramirez

• Manage global operational processes and strategy for Customer, Vendor, Finance (GL, CC, PC), and Material Master Data and Governance across Americas, EMEA, ANZ, and APAC
• Coordinate operational activities that support business processes, bridging Business Units and third-party company (Accenture) supporting Global Shared Service Center activities
• Lead partnership with Accenture, acting as Global Process Owner (GPO) and monitoring the performance of a 38-member operational team
• Develop and mentor direct reports, fostering their professional growth and personal development
• Support and participate in technological initiatives impacting Data Governance and Master Data processes, including new tool implementations, evaluations, and expansions
• Collaborate with Business Units and IT on internal projects to migrate data to new ERPs and clean/harmonize Master Data attributes
• Define Master Data Governance Strategy, evaluate existing processes and policies, implement new controls, and prevent fraudulent activities
• Achievements: Implemented fraud prevention platforms, enhancing quality and accuracy of Master Data Maintenance process
• Expanded and implemented new solutions to support MDM operations across regions and data domains
• Centralized 14 new operations within MDM Shared Service organization
• Supported transition of the 1099 (USA) manual process to an automated report managed by a third-party organization
• Developed new control dashboards to monitor performance of operational team and status of company's master data
• Successfully participated in 5 divestiture projects and 5 acquisition initiatives.
• Mentored junior team members, providing guidance on best practices and professional development opportunities
• Assisted in organizing and overseeing assignments to drive operational excellence

• Manage global Material Master Data process across Americas, EMEA, ANZ, and APAC, coordinating operational activities that support business processes
• Establish and implement partnership process with a third-party organization (Accenture), defining policies, procedures, controls, KPIs, and workflows to transition operational activities from tinternal team to new partner
• Support and participate in technological initiatives impacting Data Governance and Master Data processes, including new tool implementations, evaluations, and expansions
• Collaborate with Business Units and IT on internal projects to migrate data to new ERPs and clean/harmonize Material Master Data attributes
• Achievements: Led transition of operational activities from three regional teams/Shared Service Centers (Americas - Colombia and Brazil; Poland; and Malaysia) to a third-party organization
• Implemented a global Business Process Management Tool (Metastorm) to support Master Data Management process flows, ensuring alignment with compliance and business policies
• Deployed a new solution (Syniti - DSP) to maintain clean data, duplicate records, and harmonize data across ERPs.
• Worked with diverse, collaborative, and energetic workforce to spark innovation and develop service ideas
• Conducted comprehensive audits on governance processes, ensuring adherence to established standards and best practices

• Manage Master Data process for Americas Region (Canada to Argentina), coordinating operational activities that support Customer, Vendor, Finance (GL), and Material data across business units
• Establish new team in the Global Shared Service Center in Medellin, Colombia, and Sao Paulo, Brazil, providing world-class service to the organization
• Collaborate with third-party organizations (EXL) that support operational processes
• Support ERP implementation and migration projects (SAP, JDE, QAD)
• Achievements: Established a new MDM team in Colombia and Brazil to support the Americas Region
• Centralized operations from 9 countries and 5 business units
• Participated in 4 new ERP implementation projects, 2 acquisitions, and 2 divestiture initiatives.
• Defined performance indicators and quality metrics to maintain compliance with governing policies, standards and adoption requirements
• Established and executed governance implementation roadmap
• Established strong relationships with stakeholders, promoting collaboration and building consensus on key decisions

• Lead technology processes within the Business Unit, managing relationships with IT service providers and functional areas of the company
• Design and structure technology services, ensuring compliance with SLAs and monitoring performance across all geographies (Colombia, Panama, and Venezuela)
• Support operation of various company processes, including commercial, marketing, production, and supply chain, by enabling solutions that achieve business objectives
• Manage relationships with technology suppliers, ensuring adherence to negotiated terms
• Oversee IT budget, ensuring proper execution and allocation, and making investments that benefit the business.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency
• Coordinated IT operations activities to deliver smooth flow of daily business needs

• Implement Master Data Management process to support operational maintenance of customer, material, price, and discount data across business units and ERPs
• Coordinate interactions between cross-functional teams involved in End-To-End process
• Lead team managing company's master data, ensuring proper administration and use of the data architecture
• Achievements: Synchronized master data, ensuring the flow of consistent information (Products: +12K; Prices and Discounts: +100K records; Unstructured Data: +1K images)
• Consolidated customer data from various sources, ensuring high-quality standards and adherence to master data governance policies (Customer 360º view for +270K customers)
• Provided strategic and operational direction, mitigating risk and delivering cost-effective solutions to drive company and organizational goals
• Analyzed large quantities of customer-level data from multiple systems to ensure consistency and standardization
• Designed and built Data Quality, Metadata Management, and Master Data Management (MDM) solutions supporting enterprise data governance standards
• Supported nationwide rollout of Go-To-Market models
• Developed teamwork skills and promoted data literacy, training over 500 employees in Master Data processes.
• Improved data accuracy by establishing efficient data management processes and guidelines
• Identified potential opportunities for process improvement within existing workflows through detailed analysis of current methods employed
• Developed comprehensive training materials to educate staff on best practices for data handling and storage
• Facilitated open communication channels among key stakeholders involved throughout project lifecycles allowing transparency during critical decision-making periods
• Reduced manual entry errors by implementing automated data validation procedures

• Implement new technology projects to ensure that technology platforms for sales force are always available and updated
• Manage information system for indirect sales force (Distributors)
• Main Responsibilities: Lead IT projects focused on Sales Force Automation (SFA) applications
• Support users and company in change management due to new technological tools
• Ensure functional support of technology platforms
• Manage and lead relationships with technology providers
• Advise various organizational areas on IT matters (Commercial, Supply Chain, Trade Marketing, Business Intelligence)
• Support commercial teams in implementing Go-To-Market strategies
• Achievements: Successfully implemented 150 ERP systems in distribution companies across regions
• Established GIS (ArcGIS) processes to map and identify clients in supported regions
• Automated SFA processes, equipping over 980 sales force team members with new technological solutions to monitor products, clients, prices, and new initiatives.
• Performed root cause analysis on recurring issues leading to enhanced troubleshooting methods which ultimately increased overall system stability
• Trained users and supported variety of problems with hardware and software

• Enhance the use of ERP processes to improve receipts and payment processes
• Generate and interpret commercial business information, focusing on area KPIs
• Main Responsibilities: Measure and follow up on KPIs
• Optimize and innovate information management processes
• Collaborate with local commercial team to understand and monitor indicators.
• Organized information by studying, analyzing, interpreting and classifying data
• Prepared reports by collecting, analyzing, and summarizing information
• Improved access to critical information by creating user-friendly documentation outlining key database structures and relationships

Digital Business Models

• Continuing education in Information Systems