Daniel Ratcliffe
Arlington,TX
Summary
To obtain a responsible position in a company where my experience, accomplishments and proficiency will allow me the opportunity for growth.
Overview
18
18
years of professional experience
Work History
Sales Representative
Martin House Brewery
06.2021 - 02.2024
- Streamlined internal processes by providing feedback to management on customer needs, improving overall efficiency and productivity of the sales team.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Stayed current on company offerings and industry trends.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Presented professional image consistent with company's brand values.
Store Manager
Spec's Liquor Store
08.2017 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Approved regular payroll submissions for employees.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Head Delivery Driver/Supervisor
Jason's Deli
07.2011 - 07.2017
- Resolved delivery issues promptly, maintaining open lines of communication between drivers and customers.
- Developed strong relationships with key customers, fostering loyalty and promoting repeat business.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Streamlined inventory management processes, resulting in a more organized warehouse and quicker order fulfillment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of deliveries and money received from customers.
- Mentored new drivers on best practices in navigation, customer service, and proper handling of materials during transport.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced customer satisfaction by ensuring timely deliveries and providing proactive communication with clients.
- Verified accuracy of all deliveries against order forms.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Frequently inspected production area to verify proper equipment operation.
- Maintained clean and well-organized production areas to avoid violations.
- Observed packing operations to verify conformance to specifications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sales Associate
Footlocker
01.2006 - 01.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Coppell High School
Coppell, TX01.2007
Skills
- Store Policies and Procedures
- Product Knowledge
- Attention to Detail
- Reliable and Responsible
- Team Leadership
- Customer Retention
- Customer Relations
- Honest and Dependable
- Safety and Cleanliness Standards
- Friendly and Helpful
Key Proficiencies
- Verbal and Written Communication
- Problem Solver
- Dynamic
- Multitasking Ability
- Organizational skills
- Customer Service
- Inventory Control
- Cashier Management
- Order Processing
- Interpersonal Relationships
- Safety Oversight
- Quality Control
References
References available upon request
Timeline
Sales Representative
Martin House Brewery
06.2021 - 02.2024
Store Manager
Spec's Liquor Store
08.2017 - 06.2021
Head Delivery Driver/Supervisor
Jason's Deli
07.2011 - 07.2017
Sales Associate
Footlocker
01.2006 - 01.2011
High School Diploma -
Coppell High School
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