Daniel Ratcliffe
Arlington,TX
Summary
To obtain a responsible position in a company where my experience, accomplishments and proficiency will allow me the opportunity for growth.
Overview
18
18
years of professional experience
Work History
Sales Representative
Martin House Brewery
Fort Worth, TX
06.2021 - 02.2024
- Streamlined internal processes by providing feedback to management on customer needs, improving overall efficiency and productivity of the sales team.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Stayed current on company offerings and industry trends.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Presented professional image consistent with company's brand values.
Store Manager
Spec's Liquor Store
Fort Worth, TX
08.2017 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Approved regular payroll submissions for employees.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Head Delivery Driver/Supervisor
Jason's Deli
San Marcos, TX
07.2011 - 07.2017
- Resolved delivery issues promptly, maintaining open lines of communication between drivers and customers.
- Developed strong relationships with key customers, fostering loyalty and promoting repeat business.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Streamlined inventory management processes, resulting in a more organized warehouse and quicker order fulfillment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of deliveries and money received from customers.
- Mentored new drivers on best practices in navigation, customer service, and proper handling of materials during transport.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced customer satisfaction by ensuring timely deliveries and providing proactive communication with clients.
- Verified accuracy of all deliveries against order forms.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Frequently inspected production area to verify proper equipment operation.
- Maintained clean and well-organized production areas to avoid violations.
- Observed packing operations to verify conformance to specifications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sales Associate
Footlocker
Grapevine, TX
01.2006 - 01.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Coppell High School
Coppell, TX01.2007
Skills
- Store Policies and Procedures
- Product Knowledge
- Attention to Detail
- Reliable and Responsible
- Team Leadership
- Customer Retention
- Customer Relations
- Honest and Dependable
- Safety and Cleanliness Standards
- Friendly and Helpful
Key Proficiencies
- Verbal and Written Communication
- Problem Solver
- Dynamic
- Multitasking Ability
- Organizational skills
- Customer Service
- Inventory Control
- Cashier Management
- Order Processing
- Interpersonal Relationships
- Safety Oversight
- Quality Control
References
References available upon request
Timeline
Sales Representative
Martin House Brewery
06.2021 - 02.2024
Store Manager
Spec's Liquor Store
08.2017 - 06.2021
Head Delivery Driver/Supervisor
Jason's Deli
07.2011 - 07.2017
Sales Associate
Footlocker
01.2006 - 01.2011
High School Diploma -
Coppell High School