Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Additional Development Courses
Timeline
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Daniel Ray

Daniel Ray

Huntington,WV

Summary

Dynamic retail leader with extensive experience at AT&T, excelling in sales leadership and team development. Proven track record in performance optimization, leveraging KPIs to drive revenue growth. Skilled in consultative selling and conflict resolution, fostering a culture of exceptional customer service and community engagement.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

AT&T
06.2019 - Current
  • Team Leadership and Development: Guide, coach, and empower sales teams to exceed targets and maximize performance
  • Performance Optimization and Strategic Problem-Solving: Analyze data from over 30 KPIs to pinpoint performance gaps, implement targeted solutions, and drive continuous sales growth
  • Operational Oversight and Compliance: Oversee seamless store operations by optimizing, schedules, and performance benchmarks

Assistant Store Manager

AT&T
06.2018 - 06.2019
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted with store merchandising and timely product launches
  • Partnered with store manager to oversee all aspects involved in the daily operation of a retail store, achieving a Desktop Audit Score of 93% and a KOI score of 98% in 2019.

Retail Sales Consultant

AT&T
11.2009 - 06.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Provide extraordinary customer service by being compassionate towards and understanding their needs
  • Assist store leaders with store operations and duties
  • Worked with wireless leaders to stand out, serve and succeed within the local community

Education

Bachelor of Arts - Graphic And Digital Design

Marshall University
Huntington, WV
05.2008

Skills

  • Sales Leadership & Revenue Growth
  • Team Development & Performance Coaching
  • Performance monitoring
  • Promotional planning
  • Community Engagement and B2B Sales
  • Consultative Selling & Solutions-Based Sales
  • Retail Operations & Inventory Management
  • KPI Analyst & Performance Optimization
  • Conflict Resolution & Employee Relations
  • Strategic Planning & Market Penetration
  • Customer Experience & Retention Strategies

Accomplishments

  • Awarded Top Retail Store Manager in Mid Atlantic in 2023
  • Awarded Top Retail Store Manager for both Q3 and Q4 Mid Atlantic Summit 2022
  • Achieved Top Retail Store #1 out of 1500 locations January 2021
  • Top store in East Region for Voice Gross Adds (250+ stores) December of 2021


Community Service

  • Believe Appalachia
  • American Heart Association
  • Volunteered organizations such as Toys for Tots, Tools for Teachers and many more.

Additional Development Courses

  • Continuous Learning Series from 2018-2021
  • Graduated from the (RSM) Leaders as Coaches Academy
  • Graduated from the (ASM) Leaders as Coaches Academy
  • Prior Member of the ASM Development Club (Development club for future leaders)
  • Apple Master (Selected and certified by Apple to maintain knowledge of new products and services)

Timeline

Retail Store Manager

AT&T
06.2019 - Current

Assistant Store Manager

AT&T
06.2018 - 06.2019

Retail Sales Consultant

AT&T
11.2009 - 06.2018

Bachelor of Arts - Graphic And Digital Design

Marshall University
Daniel Ray