Daniel Ray
Huntington,WV
Summary
Dynamic retail leader with extensive experience at AT&T, excelling in sales leadership and team development. Proven track record in performance optimization, leveraging KPIs to drive revenue growth. Skilled in consultative selling and conflict resolution, fostering a culture of exceptional customer service and community engagement.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
AT&T
06.2019 - Current
- Team Leadership and Development: Guide, coach, and empower sales teams to exceed targets and maximize performance
- Performance Optimization and Strategic Problem-Solving: Analyze data from over 30 KPIs to pinpoint performance gaps, implement targeted solutions, and drive continuous sales growth
- Operational Oversight and Compliance: Oversee seamless store operations by optimizing, schedules, and performance benchmarks
Assistant Store Manager
AT&T
06.2018 - 06.2019
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted with store merchandising and timely product launches
- Partnered with store manager to oversee all aspects involved in the daily operation of a retail store, achieving a Desktop Audit Score of 93% and a KOI score of 98% in 2019.
Retail Sales Consultant
AT&T
11.2009 - 06.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Provide extraordinary customer service by being compassionate towards and understanding their needs
- Assist store leaders with store operations and duties
- Worked with wireless leaders to stand out, serve and succeed within the local community
Education
Bachelor of Arts - Graphic And Digital Design
Marshall University
Huntington, WV05.2008
Skills
- Sales Leadership & Revenue Growth
- Team Development & Performance Coaching
- Performance monitoring
- Promotional planning
- Community Engagement and B2B Sales
- Consultative Selling & Solutions-Based Sales
- Retail Operations & Inventory Management
- KPI Analyst & Performance Optimization
- Conflict Resolution & Employee Relations
- Strategic Planning & Market Penetration
- Customer Experience & Retention Strategies
Accomplishments
- Awarded Top Retail Store Manager in Mid Atlantic in 2023
- Awarded Top Retail Store Manager for both Q3 and Q4 Mid Atlantic Summit 2022
- Achieved Top Retail Store #1 out of 1500 locations January 2021
- Top store in East Region for Voice Gross Adds (250+ stores) December of 2021
Community Service
- Believe Appalachia
- American Heart Association
- Volunteered organizations such as Toys for Tots, Tools for Teachers and many more.
Additional Development Courses
- Continuous Learning Series from 2018-2021
- Graduated from the (RSM) Leaders as Coaches Academy
- Graduated from the (ASM) Leaders as Coaches Academy
- Prior Member of the ASM Development Club (Development club for future leaders)
- Apple Master (Selected and certified by Apple to maintain knowledge of new products and services)
Timeline
Retail Store Manager
AT&T
06.2019 - Current
Assistant Store Manager
AT&T
06.2018 - 06.2019
Retail Sales Consultant
AT&T
11.2009 - 06.2018
Bachelor of Arts - Graphic And Digital Design
Marshall University
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