Daniel-Ray Rodriguez
Summary
Experienced customer service advisor. Successful at maintaining satisfied, loyal customers by providing for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality. Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Best Buy Customer Service Advisor
Best Buy
05.2016 - Current
- Meet company goals
- Process Citi Bank credit card applications
- Staying up to date with the new devices and latest technology Operating the cash register as needed throughout your shift
- Up-selling additional warranty protection and other store offers.
- Developed relationships with customers through proactive follow-up on orders.
- Collaborated with other departments to ensure quality service delivery for customers.
- Provided feedback from customers to management team for further review.
- Ensured compliance with company policies and procedures when interacting with customers.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
Chick-Fil-A Server
Chick-Fil-A
04.2013 - 04.2016
- Taking customer orders efficiently and quickly
- Keeping the store maintained and clean
- Preparing food following
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
Education
Tucson High school
Palo Verde High school
Skills
- Conflict Resolution
- Upselling
- Creativity
- Word/Excel
- KPI Monitoring
- Customer service excellence
- Call Center Operations
- Training and mentoring
- Payment Processing
- Sales proficiency
Hobbies and Interests
- Reading
- Sing karaoke
- Watching movies
- Playing basketball
- Bowling
Accomplishments
- Best Buy KPI Performance #1 sales advisor in revenue per hour
- Top performer award 60 applications April 2024
- Top performer award 37 credit applications May 2024
- Top performer award 23 credit applications February 2024
Certification
- Certified in Best Buy Mobile communications
- Certified in Best Buy Home theater
Timeline
Best Buy Customer Service Advisor
Best Buy
05.2016 - Current
Chick-Fil-A Server
Chick-Fil-A
04.2013 - 04.2016
Tucson High school
Palo Verde High school
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