Daniel R Carlson II
Centerville,CA
Summary
Dynamic individual with hands-on experience in digital information systems and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
39
39
years of professional experience
Work History
IT/TIS
Trinity Health - St. Joseph Mercy Hospital
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Network Operations Tech II
GTT - telecommuting
01.2011 - 01.2017
- Making customer contact to answer concerns and provide updates
- Verifying connectivity and configuration of customer Ethernet, Wireless Radio, Voice over IP, T1/DS3/Gigabit and Frame-Relay
- Troubleshooting and making changes where required to provide customer with expected services throughout network (Alvarion, Ubiquity and Cielo radios, Cisco routers and switches, BroadSoft).
- Managing Remedy and Phaseware ticket queue and proprietary ticketing/sales systems (CMD for GTT).
- Monitoring Solarwinds / Nagios for alarms. Creating and working tickets based on those alarms and contacting necessary personnel to correct
Network Operations Technician
Iowa Network Services
01.2010 - 01.2011
- Monitoring and testing numerous varied systems (POTS, Switching, Ethernet, Fiber optic, ATM and SONET) for pertinent alarms. Creating Remedy tickets for those alarms and calling technicians or vendors to troubleshoot.
Tech Support
Iowa Network Services
01.2010 - 01.2011
- Responding to customer needs concerning connectivity for dial up, DSL, Cable and FTTH.
- Helping configure email clients and answering general PC questions such as virus activity and securing home networks
IP Engineer/Engineer II
Mediacom Cable
01.2008 - 01.2010
- Performing maintenances on equipment configurations including Cisco plant and Nortel fiber optics.
- Assisted with building cross connects for Nortel rings using DWDM and CWDM.
- Directing troubleshooting, for technicians and third-party vendors, to maintain quality voice, video, internet services.
- Preparation of scheduled maintenances by providing and / or verifying configurations, signal flow diagrams and port assignments.
Tier 4 NOC Analyst
Mediacom Cable
01.2003 - 01.2008
- Training and direction of tier 3 operators.
- Provide troubleshooting information to technicians and third parties.
- Investigate, monitor, and coordination of all incoming alarms, tickets and calls.
- Monitor Remedy ticket queue to assure that company and department policies are met and exceeded.
Tier 1 / Tier 2 / Business Support Center and overnight maintenance
Mediacom Cable
01.2002 - 01.2003
- Provided advanced troubleshooting for tier 1.
- Provided advanced troubleshooting for Business customers.
- Monitored circuits including data, and internet connections.
- Dispatched and provided information to technicians to troubleshoot fault isolation.
- Researched Cisco commands and provided internal groups their meanings and proper usage.
- Assisted customers in configuring internet connection and various email platforms and answered customer concerns about various internet and computer related situations such as virus activities, spam, pop ups and other malicious software.
- Received several recognitions for professionalism and knowledge.
Ripsaw Operator
Pella Corp.
01.1992 - 01.2001
- Team lead of up to 12 team members
- Assisted manning 7 stations where needed
- Consistently met, or exceeded, daily needs of various Lumber Plant areas
- Ripsaw maintenance
Signalman 3rd Class – E4
United States Navy
01.1987 - 01.1991
Education
High School Diploma -
Russell Community High School
Russell, IA01.1987
Skills
- Computer skills including ZenWorks, Active Directory, Azure, Cerner/Citrix, Imprivata, Office Suite, RightFax, ServiceNow ticketing system, UKG, 3xLogic
- Internal and external computer hardware replacement and configurations
- Dependable and responsible
- Optimistic outlook
- Problem-solving
- Flexible and adaptable
Timeline
IT/TIS
Trinity Health - St. Joseph Mercy Hospital
08.2019 - Current
Network Operations Tech II
GTT - telecommuting
01.2011 - 01.2017
Network Operations Technician
Iowa Network Services
01.2010 - 01.2011
Tech Support
Iowa Network Services
01.2010 - 01.2011
IP Engineer/Engineer II
Mediacom Cable
01.2008 - 01.2010
Tier 4 NOC Analyst
Mediacom Cable
01.2003 - 01.2008
Tier 1 / Tier 2 / Business Support Center and overnight maintenance
Mediacom Cable
01.2002 - 01.2003
Ripsaw Operator
Pella Corp.
01.1992 - 01.2001
Signalman 3rd Class – E4
United States Navy
01.1987 - 01.1991
High School Diploma -
Russell Community High School
Training
Honor Graduate of:
- Broadband Cable Overview
- Basic Broadband Troubleshooting
- Understanding Broadband Technology
- Advanced High-Speed Data
- HSD Customer Service
- Network Operations I
- Graduate of Fiber Installation and Activation
Knowledgeable in:
- Microsoft Office suite, Office 2003 - 2016 / 360
- Microsoft Windows 95 through Windows 11
- Graduated #1 out of 45 in U.S. Navy Signalman “A” School