Daniel Recker
Summary
Results-oriented leader respected in field by superiors, colleagues, and respective caseload. Natural communicator with strong motivational skills and proven success supporting operational goals and meeting business objectives. Dedicated individual who takes initiative in providing excellent customer service, including diplomatically, patiently, and successfully investigating and resolving issues, complaints, questions, conflicts and suggestions.
Overview
12
12
years of professional experience
Work History
Lead Delivery Driver
ATLAS LADING LLC
03.2020 - Current
- Manage daily delivery schedule
- Completed daily communication via text and phone with clients regarding delivery schedule
- Corresponded daily via text, email, and phone with other drivers and stores relating to scheduling
- Completed daily deliveries on time.
Lead Academic Advisor, High School
INDIANA DIGITAL LEARNING SCHOOL
07.2019 - 02.2020
- Manage caseload of 13 Advisors
- Including but not limited to one-on-one meetings, action plans, growth and development
- Oversee all Advisor tasks and processes conducted by reporting Advisors
- Manage caseload of 120 students on average
- Developed Back on Track Plans for students who are behind in assignments and attendance, ensuring passing rates of student's remain within goals of school
- Facilitated Back on Track Meetings with families, reviewing individual plan created based on needs and abilities
- Communicated regularly with Intervention Specialists to discuss Special Education students, working within parameters of student's IEPs
- Conducted twice daily Rocket Ready (In School Suspension) for caseload of students, providing one-on-one assistance with missing and overdue assignments
- Corresponded bi-weekly via text, email, and phone with caseload of students and families, communicating updates on students' status and progress made.
Family Academic Support Liaison
INDIANA DIGITAL LEARNING SCHOOL
07.2018 - 07.2019
- Managed caseload of 70 students on average throughout school year
- Performed Exit Interviews for families who left school as Voluntary Withdraw, enabling school to continue to grow by learning from students and families who left
- Acted as Site Lead for on-site testing location of 60+ students for mandatory state testing windows, testing 100% of students to help achieve goal for school
- Organized testing dates / times, location changes, special accommodations, and transportation needs for students at site, rescheduling needs as they arose
- Oversaw staffing schedule for each testing window at site location.
Family Compliance Liaison
INSIGHT SCHOOL OF OHIO
07.2017 - 06.2018
- Managed caseload of 80 to 100 students throughout the school year
- Coordinated school-wide attendance efforts and truancy reduction programming, focusing on educating families on importance of attendance with focus on prevention and intervening to fix underlying issues that lead to absenteeism
- Met state compliance guidelines for student attendance, progress, and system logins by running daily attendance reports and passing on students who needed to be contacted before truancy was involved
- Worked with families and teachers to develop individualized action plans, increasing student engagement utilizing case management tool used by Family Academic Support Team
- Partnered closely with Family Engagement Program Manager, Head of School, Operations Manager and local board, developing improved procedures that address attendance
- Developed and implemented educational workshops related to truancy law for school staff and families to better understand and follow law, lessening truancy by 1.9%
- Reviewed school attendance reports through weekly attendance meetings with Head of School, Operations Manager, Student Support Services Administrator
- Attended bi-weekly attendance meetings with Northern Region Representatives, Heads of School and other Family Compliance Liaisons, discussing attendance trends and problem solving found issues
- Served as District Representative for all Manifestation Determination Review meetings for Special Education students, ensuring guidelines were followed properly and school was covered
- Processed all Truancy withdraws for Insight School of Ohio in compliance with Ohio Rev
- Code 2151.011, maintaining compliance with law to avoid any potential legal action.
Academic Advisor
INSIGHT SCHOOL OF OHIO
09.2015 - 07.2017
- Managed caseload of 200 to 250 students throughout school year
- Welcomed new families into school by facilitating on-boarding activities to orient students and families
- Established positive relationships with students and parents through effective communication utilizing regular office hours, personal phone calls, emails, and individual texting platforms
- Facilitated engagement interventions on grades and attendance, upholding passing rate within school's yearly goal
- Planned and facilitated trainings for students and parents to assist with components and features of LMS (Learning Management System) navigation, schedule, obtaining and submitting assignments, school calendar, syllabi, etc
- Regularly communicated with students and parents about academic standing and course progress, keeping families happy and student moral up
- Engaged appropriate parties through individual online meetings
- Conducted on site Standardized State Testing for Regional group of students, ensuring school was following law and no tests were considered invalid due to state regulations.
Clinical Service Provider
TALBERT HOUSE
06.2012 - 09.2015
- Managed caseload of 18 to 25 clients at a time
- Facilitated Corrective Thinking Groups in; Drug and Alcohol (AoD), Healthy Relationship, Anger Management, and Life Skills, changing thought process of clients to lower recidivism
- Provided clients with individual counseling sessions focusing on motivational interviewing and Criminogenic Needs (Housing, Peer Associations, Substance Use, Education, Family Relationships, and Employment), helping to lower recidivism and drug use
- Provided employer with quality assessments / DAFs and AoD diagnoses, allowing proper treatment based on needs.
Education
Bachelor of Arts (BA) - Sociology
Miami University
Oxford, OHSkills
- Customer Relations
- Relationship Management
- Team Leadership
- Multitasking
- Interpersonal Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- TVS (Total View System)
- TVA (Total View Action)
- Skype for Business
- SharePoint
- TVE (Total View Enrollment)
- ALEKS
- TN (Testing Nirvana)
Professional Development
- Served on Sociology Capstone Project
- French Club, Miami University
- Paraprofessional
- CDCA Licensed
- ORAS Certified
- EPICS Certified
- Human Trafficking
- Motivational Interviewing
- Corrective Thinking
- Substance Abuse Counseling
Timeline
Lead Delivery Driver
ATLAS LADING LLC
03.2020 - Current
Lead Academic Advisor, High School
INDIANA DIGITAL LEARNING SCHOOL
07.2019 - 02.2020
Family Academic Support Liaison
INDIANA DIGITAL LEARNING SCHOOL
07.2018 - 07.2019
Family Compliance Liaison
INSIGHT SCHOOL OF OHIO
07.2017 - 06.2018
Academic Advisor
INSIGHT SCHOOL OF OHIO
09.2015 - 07.2017
Clinical Service Provider
TALBERT HOUSE
06.2012 - 09.2015
Bachelor of Arts (BA) - Sociology
Miami University