Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Reed

Bradenton,FL

Summary

Talented Assistant Manager with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proven asset protection expert with a track record of reducing shrinkage rates and enhancing security measures. Skilled in video monitoring and fostering teamwork, Excel in implementing innovative loss prevention strategies and conducting thorough investigations. Proven approach has significantly improved asset protection efforts, demonstrating commitment to results and excellence in high-pressure environments. with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements.

Overview

21
21
years of professional experience

Work History

Asset Protection Investigator

Walmart Corporation
12.2019 - 10.2022
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
  • Improved asset protection efforts by conducting thorough internal and external investigations.
  • Initiated and led asset protection theft investigations following SOP.
  • Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
  • Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
  • Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
  • Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
  • Represented company in court proceedings to offer testimony and support.
  • Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
  • Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
  • Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
  • Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
  • Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
  • Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
  • Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
  • Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
  • Monitored physical security protection standards and building access control.
  • Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
  • Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Audited [Number] stores on weekly basis to identify deficiencies and identified potential causes.

Assistant Store Manager

Pizza Hut
11.2016 - 12.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Guest Experience Leader

MacDonalds Corporation
11.2016 - 09.2019
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
  • Complied with all company policies and procedures related to guest privacy, security, and overall comfort.
  • Greeted guests upon arrival and offered assistance.
  • Answered guest inquiries and provided information.
  • Greeted guests upon arrival by providing warm welcome.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Created welcoming and comfortable environment for guests.

Bankruptcy Specialist

Garden City Group, LLC
02.2012 - 07.2016
  • Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
  • Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
  • Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
  • Promoted a client-centric culture within the team, emphasizing empathy, open communication channels, and personalized case management approaches.
  • Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
  • Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
  • Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
  • Negotiated favorable settlement terms, advocating for clients'' best interests throughout the debt restructuring process.
  • Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
  • Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.

Concierge

Deauville Beach Resort
07.2006 - 12.2011
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Cashier / Stocking Associate

Dollar General Corporation
02.2002 - 10.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.

Education

Diploma - Effective Communication in The Workplace

Alison
Online
08.2024

Diploma - Hazard Analysis Critical Control Points (HACCP)

Alison
Online
08.2024

Diploma - CPR, AED And First Aid

Alison
Online
08.2024

Associate of Science - Business Administration And Management

State College of Florida
Bradenton, FL
05.2006

High School Diploma -

Bayshore High School
Bradenton, FL
05.2004

Skills

  • Policy Enforcement
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Professionalism
  • Diversity and Inclusion Sensitivity
  • Restaurant Management
  • Complaint Handling
  • De-Escalation Techniques
  • Team Supervision
  • Coaching and Mentoring

Timeline

Asset Protection Investigator

Walmart Corporation
12.2019 - 10.2022

Assistant Store Manager

Pizza Hut
11.2016 - 12.2019

Guest Experience Leader

MacDonalds Corporation
11.2016 - 09.2019

Bankruptcy Specialist

Garden City Group, LLC
02.2012 - 07.2016

Concierge

Deauville Beach Resort
07.2006 - 12.2011

Cashier / Stocking Associate

Dollar General Corporation
02.2002 - 10.2005

Diploma - Effective Communication in The Workplace

Alison

Diploma - Hazard Analysis Critical Control Points (HACCP)

Alison

Diploma - CPR, AED And First Aid

Alison

Associate of Science - Business Administration And Management

State College of Florida

High School Diploma -

Bayshore High School

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