Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Reeves

Boerne,Texas

Summary

Dedicated professional in sales, medical, and management industries with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult customers. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.

Overview

11
11
years of professional experience

Work History

Make Ready Assistant Service Manager

Vic Vaughan Toyota Of Boerne
Boerne, Texas
01.2020 - Current
  • Facilitate appointment scheduling between customers and outside service vendors
  • Create and monitor repair orders for both new and used vehicles ensuring accuracy and established timelines are met
  • Communicate with customers to establish effective and practical solutions for all service and accessory needs while guiding them through the process with timely follow ups.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Implemented live service and appointment tracking system accessible within entire service and make-ready department.

Customer Relations Manager

Vic Vaughan Toyota Of Boerne
Boerne, TX
12.2018 - 12.2019
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction and customer retention
  • Liaised between customers and organization with particular focus on working with sales department
  • Developed and implemented standards for staff to provide consistent service to customers
  • Managed sales reports involving dealership surveys for all sales staff
  • Coordinated and scheduled monthly community outreach events as well as employee engagement events
  • Worked with Human Resources to interview and hire all sales-related staff
  • Managed day-to-day administrative, operational functions, and quality control for dealership, while providing guidance and leadership to over 75 employees across 5 departments

Diabetes Therapy Consultant

Medtronic Diabetes
San Antonio, TX
08.2014 - 10.2018
  • Achieved lifelong aspiration through proven work ethic, dedication and ability to visualize and excel
  • Contacted patients with out of warranty insulin pumps to promote new technology that would overall improve their quality of life
  • Advocate between patients and physicians
  • Responded to patient concerns and questions with compassionate and knowledgeable service
  • Handled approximately 75-100 calls per day
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes
  • Educated patients on understanding their medical devices and corresponding technology
  • Achieved sales goal of 50 pumps per month across the 3rd largest territory in the nation maintaining top 10% in sales per year

Patient Advocate

Gonzaba Medical Group
San Antonio, TX
02.2014 - 08.2014
  • Worked effectively with staff from all departments to coordinate resolutions
  • Ensured patients were properly greeted and instructed
  • Scheduled, registered, and booked patient appointments using centricity EHR
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
  • Responded to patient concerns and questions with compassionate and knowledgeable service

Medical Office Assistant /Student Intern

Colon And Rectal Surgical Associates Of SA
San Antonio, TX
01.2014 - 03.2014
  • Learned all aspects of E-Clinical EMR including booking appointments, adding new patients, and cancelling appointments
  • Billing: collection techniques, insurance claims, coding, CMS 1500 forms
  • Coordinated surgery preparation for all surgeons and anesthesiologists
  • Administrative operations including scheduling surgical procedures

Restaurant Manager

Vodka Street Global Bistro
San Marcos, TX
02.2011 - 06.2012
  • Designed menu and equipment layouts
  • Placed all orders for the restaurant
  • Established and maintained par and inventory
  • Managed employee schedules
  • Skilled in handling all facets of operational management including customer service, financial operations, and inventory control
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance

Kitchen /Restaurant General Manager

Palmers Restaurant
San Marcos, TX
06.2009 - 02.2011
  • Delegated task flow in order to process all orders in a timely fashion
  • Placed all restaurant orders
  • Demonstrated effective leadership and strong communication and interpersonal abilities

Education

Medical Office Administration / Medical Assistant

Concorde Career College
San Antonio, TX
02.2014

High School Diploma -

Boerne High School
Boerne, TX
05.2004

Skills

  • Customer relations
  • Microsoft Office proficiency
  • Team leadership
  • Schedule management
  • Research and due diligence
  • Maintaining rapport
  • Complaint resolution
  • Staff education and training
  • Report generation
  • HIPPA & CPR certified
  • Claims submission
  • Insurance verification
  • Medical terminology

Timeline

Make Ready Assistant Service Manager

Vic Vaughan Toyota Of Boerne
01.2020 - Current

Customer Relations Manager

Vic Vaughan Toyota Of Boerne
12.2018 - 12.2019

Diabetes Therapy Consultant

Medtronic Diabetes
08.2014 - 10.2018

Patient Advocate

Gonzaba Medical Group
02.2014 - 08.2014

Medical Office Assistant /Student Intern

Colon And Rectal Surgical Associates Of SA
01.2014 - 03.2014

Restaurant Manager

Vodka Street Global Bistro
02.2011 - 06.2012

Kitchen /Restaurant General Manager

Palmers Restaurant
06.2009 - 02.2011

Medical Office Administration / Medical Assistant

Concorde Career College

High School Diploma -

Boerne High School

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