Daniel Reilly
Ringwood,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Ferguson Enterprises LLC
09.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Restaurant Owner
Reilly's Rib Cage
08.2014 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
Bar Manager
Jersey Boys Grill
02.2011 - 01.2015
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Department Supervisor
Home Depot
10.2007 - 12.2011
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Bergenfield High School
Bergenfield, NJ01.2004
Skills
- Customer Service
- Customer Relationship Building
- Lead Qualification
- Exceptional customer service
- Attention to Detail
- Product Knowledge
- Upselling and Cross Selling
- Problem-Solving
- Multitasking
Timeline
Inside Sales Representative
Ferguson Enterprises LLC
09.2023 - Current
Restaurant Owner
Reilly's Rib Cage
08.2014 - 09.2023
Bar Manager
Jersey Boys Grill
02.2011 - 01.2015
Department Supervisor
Home Depot
10.2007 - 12.2011
High School Diploma -
Bergenfield High School