Adept Lead Technician with a proven track record at Thompson and Johnson Equipment, showcasing exceptional skills in diagnostic testing and team leadership. Elevated customer satisfaction through meticulous troubleshooting and effective problem-solving. Demonstrates a strong commitment to safety compliance and mechanical troubleshooting, ensuring high-quality service and operational excellence.
Overview
7
7
years of professional experience
Work History
Lead Technician
Thompson and Johnson Equipment
04.2022 - Current
Planned, scheduled, and delegated daily work to team of employees.
Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Monitored and enforced safety measures to mitigate hazards.
Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
Adhered to established policies and standards to safely complete projects.
Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Tested components and systems to evaluate performance and identify concerns.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Technician
McLane Company
11.2017 - 04.2022
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Handled breakdown calls and facilitated resolutions
Completed preventive maintenance on machines to enhance production and maintain quality.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Managed maintenance activities, supervised staff, and inspected equipment.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Diagnosed and repaired problems with electrical and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Increased equipment lifespan, performing preventive maintenance and timely repairs.
Education
GED -
Paul V. Moore
Central Square, NY
02-2009
Skills
Diagnostic testing
Testing and repair
Safety compliance
System maintenance
Schematics interpretation
Mechanical troubleshooting
Electrical systems
Instrument Calibration
Team scheduling
Maintenance and repairs
Work Planning and Prioritization
Issue resolution
Troubleshooting
Timeline
Lead Technician
Thompson and Johnson Equipment
04.2022 - Current
Technician
McLane Company
11.2017 - 04.2022
GED -
Paul V. Moore
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