Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Reyes

Salt Lake City

Summary

Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.

Overview

7
7
years of professional experience

Work History

Roadside Assistance Dispatcher

Tesla
Draper
06.2023 - Current
  • Conducted regular training sessions for new hires on proper procedures for dispatching roadside assistance services.
  • Monitored incoming calls, emails, and texts from customers requiring assistance.
  • Provided accurate estimated times of arrival for roadside assistance services.
  • Assessed customer needs and dispatched roadside assistance services to appropriate locations.
  • Recorded customer information, service requests, and responses in computer system.
  • Troubleshot mechanical issues over the phone with stranded motorists who lacked technical expertise.
  • Investigated customer complaints regarding delays or unsatisfactory service levels.
  • Resolved customer disputes by providing solutions that were satisfactory to all parties involved.

Credit Repair Specialist

Lexington Law Firm
Salt Lake City
01.2020 - 06.2023
  • Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
  • Advised customers on budgeting techniques that would help them reach their desired credit score goal more quickly.
  • Assisted customers in understanding their rights under the Fair Credit Reporting Act.
  • Processed payments from clients as well as any refunds due when services were completed satisfactorily.
  • Provided guidance and advice to clients on how to maintain good credit scores in the future.
  • Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
  • Prepared customized action plans for clients based on their individual needs and goals.

Customer Service Representative

NetflixCS
Salt Lake City
02.2018 - 01.2020
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

Arnold O Beckham
Irvine, CA
06-2017

Some College (No Degree) - Psychology

Santiago Canyon College
Orange, CA

Skills

  • Conflict resolution
  • Team training
  • Customer relationship management
  • Effective communication
  • Quick decision making
  • Teamwork and collaboration
  • Multitasking Abilities
  • Problem-solving abilities
  • Adaptability and flexibility
  • Reliability
  • Professionalism

Timeline

Roadside Assistance Dispatcher

Tesla
06.2023 - Current

Credit Repair Specialist

Lexington Law Firm
01.2020 - 06.2023

Customer Service Representative

NetflixCS
02.2018 - 01.2020

High School Diploma -

Arnold O Beckham

Some College (No Degree) - Psychology

Santiago Canyon College

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