Daniel Reynolds
Midlothian
Summary
Detail-oriented Quality and Regulatory Compliance Specialist skilled in quality control processes, precision measurement, and root cause analysis. Hands-on experience with advanced testing equipment and methodologies, complemented by a commitment to continuous improvement and effective problem-solving.
Overview
16
16
years of professional experience
Work History
Quality and Regulatory Compliance Specialist
Mondelēz International
Henrico
03.2015 - Current
- Pathogen Environmental Monitoring and Water Program Owner. Monitors and tracks Listeria, Salmonella, Enterobacteriaceae, HPC, and Coliform positives across the entire plant.
- Investigated customer complaints pertaining to product quality issues, identified root causes, recommended solutions, and followed up with customers on resolution status.
- Utilized advanced problem-solving techniques to identify root causes of production issues and develop corrective action plans.
- Assisted in the development of training programs for new employees in areas related to quality control policies and procedures.
- Participated in internal and external audits by providing information related to quality systems operations.
- Collaborated with other departments such as engineering and production management/supervision to resolve any discrepancies found during the inspection process.
Inbound Sales Specialist
Wells Fargo
Richmond
09.2012 - 02.2015
- To provide accurate product knowledge to all clients
- To stay within compliance by following all bank rules and regulations
- To quote rates accurately and effectively to all customers and clients
- To cross sell on products and services beneficial to the customers
- Performs account reviews daily on clients to ensure their accounts are appropriate to maintain a positive banking experience
- Resolves simple and complex customer problems on a day-to-day basis
- To solve customers needs within a timely fashion to stay within compliance of average handle time metric
- To assess customers needs by asking open ended questions to find products and services most beneficial to them
Utility Worker
Direct Mail Solutions
Richmond
05.2012 - 09.2012
- Assigned the tasks of providing product knowledge to clients
- Handled the responsibilities of conducting research and problem solving
- Responsible for assisting clients on account information
- Handled the tasks of conducting training and providing support to other areas as required
- Handled the tasks of processing urgent shipments and tracking logistical flow
- Responsible for ensuring prompt delivery of products and services to the customers
- Assigned the responsibilities of ordering office supplies, tracking equipment and coordinating group calendars
- Responsible for preparing reports, managing records and follow-up of customers
- Research data issues and derive actionable steps to problem solve
Inventory Control / Customer Service
Interline Brands
Richmond
03.2010 - 05.2012
- Handled tasks like managing customer feedback & supporting business development in sales and product review
- Coordinate with product development team to implement new features based on client feedback
- Assist customer service supervisor and sales team on daily running of customer order
- To ensure that the company's inventory is not only accurate for customers, but correct for all warehouse associates by verifying all discrepancies on stock quantities
- Assigned the tasks of monitoring customer service standards by performing responsibilities of identifying defect trends and implementing process improvements
- Ensure accurate and timely processing of purchase orders from product knowledge to meet customer satisfaction
- Evaluate work performance of staff as well as conduct training sessions, if required
Skills
- Proficient SAP knowledge
- 14 years of manufacturing and supervision experience
- Union labor management skills
- Verbal and written communication skills
- Experience with IL6S
Timeline
Quality and Regulatory Compliance Specialist
Mondelēz International
03.2015 - Current
Inbound Sales Specialist
Wells Fargo
09.2012 - 02.2015
Utility Worker
Direct Mail Solutions
05.2012 - 09.2012
Inventory Control / Customer Service
Interline Brands
03.2010 - 05.2012