Daniel Richard
Orlando,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
Work History
Service Consultant
Truly Nolen Pest Control
Orlando, FL
08.2020 - Current
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Produced repair and installation orders and updated master schedule with assignments.
- Demonstrated knowledge of company products and services, including pricing plans and features.
Travel Agency Manager/Agent Services Representative
Superior Cruise and Travel
Orlando/Colorado Springs , FL
06.2009 - 03.2020
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Created travel itineraries and made adjustments to meet client specifications.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Researched hotels and airfare options to best meet client needs and expectations.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Call Center Team Manager
The Answer Group, TAG
Fort Lauderdale, FL
05.2006 - 06.2009
- Organized team meetings and training sessions to ensure high standards of service delivery were maintained.
- Created weekly and monthly performance plans for each team member.
- Provided coaching, guidance and feedback to team members on call handling techniques.
- Assisted with the recruitment, interviewing and selection of new staff.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Supervisor
Just For Feet
Orlando, FL
01.2000 - 02.2006
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Bachelor of Arts - Psychology
University Colorado (UCCS)
Colorado Springs, CO06-2019
High School Diploma -
Cypress Creek High School
Orlando, FL05-2002
Skills
- Cultural Sensitivity
- Staff Training and Development
- Sales Management
- Creativity and Innovation
- Resource Management
- Performance Improvement
- Resource Allocation
- Strategy Implementation
Timeline
Service Consultant
Truly Nolen Pest Control
08.2020 - Current
Travel Agency Manager/Agent Services Representative
Superior Cruise and Travel
06.2009 - 03.2020
Call Center Team Manager
The Answer Group, TAG
05.2006 - 06.2009
Supervisor
Just For Feet
01.2000 - 02.2006
Bachelor of Arts - Psychology
University Colorado (UCCS)
High School Diploma -
Cypress Creek High School
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