Daniel Richardville
Orlando,FL
Summary
An incredibly versatile leader with over 20 years in customer service. Dependable, proactive and organized employee who looks to obtain results for management and his team. A team player who looks to develop new skills and talented work groups.
Overview
2
2
years of professional experience
Work History
Supervisor, VIP Experience
Universal Epic Universe
Orlando, FL
01.2025 - Current
- Created and implemented procedures for the daily VIP Experience operation at Universal Epic Universe, including check-in procedures, attraction routes, VIP dining procedures, inventory, safety, and daily staffing.
- Helped develop the training curriculum for Universal Epic Universe, and supervised the first successful training class for the park.
- Successfully supervised the VIP Experience operation through all phases of the opening of Universal Epic Universe, including mock service, team member preview, soft opening, the Epic GO event, and the grand opening of this groundbreaking theme park.
- Continued to provide strong team leadership while fostering a positive work environment.
Supervisor, VIP Experience
Universal Orlando Resorts
Orlando, FL
06.2023 - 01.2025
- Provided unique, customizable, guided experiences that connect guests to our fun and immersive universe.
- Responsible for the day-to-day operation, training, and development of the VIP Experience department.
- Responsible for the daily execution of all VIP Experience tour products while providing a premium guest experience in all aspects of their day.
- Daily completion of administrative duties, including accurate timekeeping, attendance reconciliation, tips, and weekly labor summaries.
- Mentored and counseled team members to ensure corporate and departmental policies are followed accurately while maintaining a fun, enjoyable team member experience.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2014
Skills
- Reliable Leader
- Flexible schedule
- Strong customer service
- Commitment to developing teams
- Strong written and verbal communication
- Detail oriented
Timeline
Supervisor, VIP Experience
Universal Epic Universe
01.2025 - Current
Supervisor, VIP Experience
Universal Orlando Resorts
06.2023 - 01.2025
Associate of Arts - General Studies
Valencia College
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