Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Daniel Rijo

Orlando,FL

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

12
12
years of professional experience

Work History

Executive Assistant

KPMG LLP
Orlando, FL
08.2023 - Current
  • - Served as the primary point of contact for all internal and external communications, managing over 200 phone calls, emails, and correspondence per week with a 98% response rate within 24 hours
  • - Organized and facilitated 50+ meetings per month by preparing detailed agendas, taking accurate minutes, and following up on action items promptly to ensure smooth operations and decision-making processes
  • - Coordinated and managed over 8 executive schedules, including meetings, appointments, and travel arrangements, resulting in a 15% increase in productivity and efficiency
  • - Coordinated cross-functional project teams to track timelines and deliverables, ensuring alignment with organizational goals, resulting in a 15% increase in project efficiency
  • Assisted in the planning and execution of 10+ projects, tracking milestones and deliverables to ensure on-time completion, achieving a 90% success rate
  • - Ensured all contracts were signed by both parties within a timely manner, resulting in a 95% increase in contract execution efficiency
  • - Drafted and finalized engagement letters for managing directors, incorporating necessary legal language and terms to protect company interests
  • - Coordinated complex international travel arrangements for executives, resulting in a 15% decrease in travel expenses and a 20% increase in on-time arrivals for meetings

Production Lead/ CDL A Driver

Orlando, Fl
08.2022 - 08.2023
  • - Directed a team of 10 production staff members and contractors to successfully execute trade show productions, resulting in a 15% increase in client satisfaction ratings
  • - Managed the shipping, installation, and dismantling of exhibits for 5 trade shows, ensuring all materials were delivered on time and within budget constraints
  • - Implemented preventive maintenance measures for all vehicles and equipment, reducing downtime by 20% and improving overall efficiency at trade shows
  • - Resolved technical problems with exhibit setup equipment swiftly and effectively, ensuring a seamless trade show experience for attendees and exhibitors
  • - Identified and addressed all production-related issues in a timely manner, resulting in a 30% decrease in disruptions during trade shows

CDL A Driver

Cocoa, FL
03.2021 - 12.2021
  • - Executed timely deliveries of Walmart products on a dedicated route, covering an average of 2000 miles per week, maintaining merchandise at optimal temperatures to meet strict quality standards
  • - Drove strategic route planning initiatives resulting in a 20% reduction in delivery times and a 15% increase in overall efficiency, saving the company $10,000 monthly
  • - Implemented rigorous quality control measures to ensure all Walmart goods were delivered on time and at the correct temperature, resulting in a 98% customer satisfaction rate and zero complaints
  • - Performed daily vehicle inspections and minor repairs as needed, resulting in a 15% decrease in vehicle downtime and maintenance costs
  • Maintained accurate records of deliveries, paperwork, and vehicle maintenance logs to ensure compliance with regulations, achieving a 100% audit pass rate

Customer Service Rep

Webster, Ma
06.2018 - 07.2019
  • - Analyzed customer needs and successfully upsold insurance products and services to increase revenue by 20%
  • Maintained a 95% first call resolution rate by quickly identifying and resolving customer inquiries regarding renewals, coverage, eligibility, billing, and policy changes
  • Consistently exceeded individual goals for call quality, handle time, lead transfer ratio, adherence, and reliability resulting in high customer satisfaction ratings
  • - Processed orders, forms, applications, and requests accurately with a 99% error-free rate, ensuring seamless customer transactions
  • - Acknowledged and resolved customer complaints efficiently, leading to a 15% decrease in overall complaint resolution time
  • - Responded promptly to customer inquiries through phone, email, and live chat channels, resulting in a 20% increase in customer satisfaction ratings
  • - Addressed customer complaints in a timely and effective manner, resulting in a 20% increase in customer satisfaction ratings

Lead Security Officer

White Plains, NY
03.2013 - 10.2015
  • - Implemented new patrol routes and schedules for a team of 10 security guards, resulting in a 15% decrease in response time to security incidents
  • - Conducted regular audits of security equipment and supplies, reducing inventory costs by 10% while maintaining optimal levels for effective patrol coverage
  • Trained and mentored 5 junior security guards on proper patrol techniques and emergency procedures, leading to a 20% increase in overall team efficiency
  • - Collaborated with cross-functional teams to analyze incident report data and identify trends, allowing for proactive security measures to be implemented, reducing the number of incidents by 30%
  • - Developed and implemented a streamlined incident reporting process, resulting in a 20% decrease in response time to security incidents

Education

Bachelors In Cyber Security -

Strayer University
Orlando, Fl
08.2027

Associates In Criminal Justice -

Monroe College
New Rochelle, NY
07.2014

Skills

  • - Bilingual, fluent in Spanish
  • - P&L Management
  • - Client Relationship Management
  • Strategic Planning
  • - Team Leadership
  • - Negotiation Skills
  • - Communication
  • Strong multitasking
  • - Time Managment
  • Expense Reporting
  • Travel administration
  • Business Administration
  • Meeting planning
  • Database Management
  • Project Oversight
  • Quality Control
  • Technical Support
  • Customer Service-Oriented
  • Travel Coordination
  • Logistics and schedule management
  • AS/400
  • Strong Problem Solver
  • Interpersonal Communication
  • Calendar Management

References

References available upon request.

Timeline

Executive Assistant

KPMG LLP
08.2023 - Current

Production Lead/ CDL A Driver

08.2022 - 08.2023

CDL A Driver

03.2021 - 12.2021

Customer Service Rep

06.2018 - 07.2019

Lead Security Officer

03.2013 - 10.2015

Bachelors In Cyber Security -

Strayer University

Associates In Criminal Justice -

Monroe College

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Daniel Rijo