Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Daniel RIos

Las Cruces

Summary

Seeking Employment in a challenging environment where I can utilize my skills and experience to benefit the company as well as my professional growth.

Overview

12
12
years of professional experience

Work History

Account Manager

Mesilla Valley Transportation
10.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Built relationships with customers and community to promote long term business growth.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Created sales contacts with on- and off-premise accounts.
  • Collaborated with cross-functional teams to ensure seamless delivery of products and services.

PRO -SPECIALIST

Lowe's Home Improvement
02.2020 - 09.2024
  • Provided technical support to customers and partners on product-specific issues
  • Created and maintained customer accounts in the company database
  • Resolved customer inquiries through phone, email, and online chat platforms
  • Assisted with on boarding of new customers into the Pro Services program
  • Operated forklift to handle over-sized material
  • Analyzed customer requirements and provided recommendations for products that met their needs
  • Collaborated with other departments to ensure successful implementation of Pro Services projects
  • Identified areas of improvement within the Pro Services program and implemented changes accordingly
  • Managed customer expectations throughout service delivery process
  • Maintained accurate records of customer interactions and transactions
  • Developed sales plans outlining timelines, resources, milestones
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Developed strong customer relationships to encourage repeat business
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Trained new employees on role operations, pointing out safety mechanisms and features
  • Number1 credit salesman for2 years consistently2023-2024
  • 2 million salesman in2024
  • 1 million salesman in2023
  • Weekly goal of2,600, I would finish off consistently at50,000 and above

CUSTOMER SERVICE

Kohls
06.2019 - 02.2020
  • Executed daily customer service by resolving issues promptly and efficiently
  • Ensured positive customer experience by actively listening and addressing concerns
  • Assisted in training new customer service representatives on company policies and procedures
  • Handled inventory management and order fulfillment in a fast-paced online retail environment
  • Maintained accurate product records and ensured timely shipment of orders
  • Proficient in computer systems to track inventory levels and update warehouse databases
  • Processed customer returns and exchanges according to company policies
  • Managed packaging and labeling of products for shipment to customers
  • Operated material handling equipment to efficiently move products within the warehouse
  • Managed cash register, handled transactions accurately and securely

STOCKER

Walmart
03.2018 - 04.2019
  • Managed inventory and restocked shelves in a retail setting
  • Assisted customers with product inquiries and helped them locate items
  • Operated a forklift and hand trucks to move heavy items around the store
  • Maintained cleanliness and organization in the store environment
  • Collaborated with team members to meet daily stocking goals
  • Provided excellent customer service and resolved any issues promptly
  • Managed online orders and ensured timely delivery to customers
  • Utilized inventory management systems to track and organize products
  • Handled cash transactions and processed payments accurately and securely
  • Cashing, handling transactions and providing customer service

LEACH OPERATOR

Jamas Hamilton
06.2014 - 07.2017
  • Operated and maintained leach pads and associated equipment in a safe and efficient manner
  • Monitored leach solution flows and maintained proper chemical levels
  • Troubleshooted equipment malfunctions and performed necessary repairs
  • Completed daily inspections and maintained accurate records of leach operations
  • Collaborated with team members to optimize leach pad performance
  • Followed all safety protocols and procedures to prevent accidents
  • Implemented improvements to enhance leach pad efficiency
  • Performed preventative maintenance tasks to ensure equipment reliability

FOREST FIRE FIGHTER

Gila National Forest
05.2013 - 01.2014
  • Worked as a wildland firefighter with a focus on fire behavior and suppression tactics
  • Oversaw prescribed burns and controlled burns to manage forest ecosystems
  • Participated in wildfire mitigation and prevention efforts through fuel reduction projects
  • Managed fire lines, operated fire engines, and utilized hand tools for fire suppression
  • Provided support in helicopter operations for fire reconnaissance and water drops
  • Collaborated with interagency firefighting teams to contain and extinguish wildfires
  • Trained in fire safety protocols, incident command system, and emergency response procedures
  • Maintained equipment, gear, and vehicles for readiness in fire suppression activities

Education

ASSOCIATE OF SCIENCE - RADIOLOGIC TECHNOLOGY

New Mexico State University
Las Cruces, NM
12.2024

EMT I - undefined

Dona Ana Community College
Las Cruces, NM
05.2020

HIGH SCHOOL DIPLOMA - undefined

Cobre High School
Bayard, NM
05.2013

Skills

  • Cash handling
  • Attention to detail
  • Computer proficiency
  • Leadership
  • Team building
  • Project management
  • Proficient in Microsoft Word
  • Excel
  • Outlook
  • Powerpoint
  • Customer service

LANGUAGES

French | EMT I Certificate
English | Advanced
Spanish | Intermediate

Timeline

Account Manager

Mesilla Valley Transportation
10.2024 - Current

PRO -SPECIALIST

Lowe's Home Improvement
02.2020 - 09.2024

CUSTOMER SERVICE

Kohls
06.2019 - 02.2020

STOCKER

Walmart
03.2018 - 04.2019

LEACH OPERATOR

Jamas Hamilton
06.2014 - 07.2017

FOREST FIRE FIGHTER

Gila National Forest
05.2013 - 01.2014

EMT I - undefined

Dona Ana Community College

HIGH SCHOOL DIPLOMA - undefined

Cobre High School

ASSOCIATE OF SCIENCE - RADIOLOGIC TECHNOLOGY

New Mexico State University

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Daniel RIos