DANIEL RITSCHL
Menifee,CA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
19
19
years of professional experience
Work History
Service Advisor
Mercedes-Benz of Ontario
Ontario
10.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed strong relationships with customers by providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
PRODUCTION MANAGER
ALL MAGIC PAINT AND BODY
MORENO VALLEY, CA
12.2022 - 09.2024
- Responsible for achieving production and maintenance goals of daily and weekly repair activities.
- Provide direction to all production employees to ensure repair orders are processed according to each repair plan and adjust as needed throughout the day.
- Ensure that all vehicles are disassembled for repair and report additional damages to the general manager and estimators.
- Maintain all repair order information in the CCC One management system to reflect vehicle status.
- Manage individual performance of all production employees and coach/train as appropriate.
- Conduct regular meetings with production employees to review daily/monthly goals and repair order status during daily release meetings.
- Ensure work areas (bays, paint, detail, parts, etc.) are kept clean and orderly and all employees follow safety/OSHA/EPA guidelines.
- Inspect all vehicle repairs for quality control prior to costumer delivery.
- Attend and provide production status updates during daily release meetings.
- Perform assigned duties in a safe and responsible manner that does not expose myself or other employees to unnecessary risk of injury.
SERVICE, PARTS, COLLISION DIRECTOR
MOSS BROS SAN BERNARDINO
San Bernardino, CA
01.2022 - 12.2022
- Oversee all aspects of service, collision, and parts departments, from hiring and training of all staff
- Technician management, Service Advisor management, Porter schedule, maintaining vendor relations, monitoring accounts payable, and receivable
- Oversee efficiency of technicians to avoid unapplied time
- Review of warranty invoices
- Perform Payroll for Technicians, as well as Service Advisors
- Bid on and maintain contracts with multiple municipalities
- Responsible for property safety, and maintenance.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Documented all changes and actions in computer-based tracking system.
- Surpassed corporate goals by reaching 90% customer satisfaction rating from 60% in 3 months.
- Adhered to safety protocols and policies to reduce workplace hazards.
FLEET SERVICE MANAGER
RACEWAY FORD
Riverside, CA
12.2014 - 01.2022
- Oversee all aspects of service department, from hiring and training, technician management, service advisor management, porter schedule, maintaining vendor relations, monitoring accounts payable, and receivable
- Bid on contracts with multiple municipalities.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
ASSISTANT SERVICE MANAGER
TOYOTA OF RIVERSIDE
Riverside, CA
04.2011 - 10.2014
- Greet guests, generate repair orders, Update guest of any needed service, and return vehicle.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Received an award for being one of the top 200 Assistant Service Managers in America for Toyota.
SERVICE ADVISOR
FORD CITY
Champaign, IL
09.2010 - 03.2011
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
SERVICE DIRECTOR
BOB BRADY AUTO GROUP
Decatur, IL
03.2010 - 08.2010
- Oversee all aspects of service department, from hiring and training of all staff
- Technician management, Service Advisor management, Porter schedule, maintaining vendor relations, monitoring accounts payable, and receivable
- Oversee efficiency of technicians to avoid unapplied time
- Review of warranty invoices
- Perform Payroll for Technicians, as well as Service Advisors
- Responsible for property safety, and maintenance.
ASSISTANT SERVICE MANAGER
CROWN TOYOTA
Decatur, IL
09.2007 - 03.2010
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Constantly maintained Customer Satisfaction over 90%.
SERVICE MANAGER
BOB RIDINGS DECATUR
Decatur, IL
07.2006 - 07.2007
- Oversee efficiency of technicians to avoid unapplied time
- Guided techs on automotive repair, tool usage and equipment operation.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Skills
- Worker Supervision
- Incident Investigation
- Maintaining Clean Work Areas
- Customer Satisfaction
- Supervising Technicians
- Vehicle Flow Monitoring
- Guest Relations
- Invoice Processing
- Corrective Actions
- Employee Performance Evaluations
- Vendor Contracts
- Auto Mechanics
Timeline
Service Advisor
Mercedes-Benz of Ontario
10.2024 - Current
PRODUCTION MANAGER
ALL MAGIC PAINT AND BODY
12.2022 - 09.2024
SERVICE, PARTS, COLLISION DIRECTOR
MOSS BROS SAN BERNARDINO
01.2022 - 12.2022
FLEET SERVICE MANAGER
RACEWAY FORD
12.2014 - 01.2022
ASSISTANT SERVICE MANAGER
TOYOTA OF RIVERSIDE
04.2011 - 10.2014
SERVICE ADVISOR
FORD CITY
09.2010 - 03.2011
SERVICE DIRECTOR
BOB BRADY AUTO GROUP
03.2010 - 08.2010
ASSISTANT SERVICE MANAGER
CROWN TOYOTA
09.2007 - 03.2010
SERVICE MANAGER
BOB RIDINGS DECATUR
07.2006 - 07.2007
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