Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Rivera

Bronx,NY

Summary

  • Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.
  • Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

7
7
years of professional experience

Work History

Store Manager

AG Jeans
New York, NY
09.2023 - Current
  • Established customer service standards and monitored staff compliance.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed payroll and time and attendance systems.
  • Coordinated hiring, onboarding, and training processes for new employees.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Maintained cash flow reports.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Conducted monthly meetings with staff to discuss operational issues or changes.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.

Store Manager

Paige Denim
New York, NY
12.2021 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared monthly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Key Holder/Assistant Manager

Paige Denim
New York, NY
03.2021 - 11.2021
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.

Sales Specialist

Bloomingdales
New York, NY
02.2019 - 02.2021
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Processed Store sends and transfers of merchandise to the customer or company.
  • Brought motivation and energy to sales floor, creating positive and fun atmosphere.
  • Accepted a specialist role for Paige denim and turned the brands popularity and styles to current day trends.
  • Skyrocketed past business goals by over 110% to our monthly plan through upselling and suggestive selling of their denim and lifestyle products.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Accepted a online customer service and selling role due to internet sales increasing over 50% then normal, Successfully meeting the customers needs from the salesfloor to there mobile device or computer.
  • Became part of Bloomingdale's General Managers Club by selling over $500,000 in my first year.
  • Became #1 seller via online salesfloor in the NY area for the first month I got onboard of online selling.

Sales Associate

UNIQLO
Flushing, NY
08.2017 - 01.2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Greeted and assisted customers. Maintained, organized and restocked shelves and displays of clothing
  • Took inventory of product as part of the store's periodic inventory count.
  • Assisted in cash wrap with purchase and returns.

Education

Education - Business Management

Borough Of Manhattan Community College Of The City University Of New York
New York, NY

Skills

  • Sales management
  • Product description
  • Sales development
  • Payroll Management
  • Product merchandising
  • Strategy development
  • Product merchandising and distribution
  • Buying signals
  • Up-selling
  • Networking
  • Advertising and Marketing
  • Revenue Generation
  • Operations Management
  • Opening and Closing Procedures
  • Staff Management
  • Staff Training and Development
  • Bank and Safe Deposits
  • Talent Recruitment
  • Sales Professional

Accomplishments

  • Awarded General Managers Club Member 2019 for Exceeding sales over $500,00.
  • Increased revenue over 110% in 2019.
  • Led team to achieve salesplan , earning recognition from upper management and financial reward.
  • Promoted from Salesperson to Sales Specialist , in less than 2-months.
  • Consistently maintained high customer satisfaction ratings.
  • Became a online customer service/sales person in 2020 based on my attention to detail to every customers needs and wants
  • Overachieved goals as a Keyholder and met all of managements requirements to get promoted to ASM within the first year starting.
  • Became the #1 sales person company wide for an entire month. Goaled weekly.
  • Led team to achieve top sales group, earning recognition from upper management and financial reward.
  • Promoted to Store Manager after 3 months in the Assistant Manager position.
  • Exceeded sales goals by average of 40% in 1 year.

Timeline

Store Manager

AG Jeans
09.2023 - Current

Store Manager

Paige Denim
12.2021 - Current

Key Holder/Assistant Manager

Paige Denim
03.2021 - 11.2021

Sales Specialist

Bloomingdales
02.2019 - 02.2021

Sales Associate

UNIQLO
08.2017 - 01.2019

Education - Business Management

Borough Of Manhattan Community College Of The City University Of New York

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Daniel Rivera