Daniel Rivera
Riverside,CA
Summary
Dynamic Customer First Manager with a proven track record at Food4less, enhancing customer satisfaction through effective conflict resolution and team mentorship. Skilled in safety procedures and staff development, I fostered a collaborative culture that improved employee engagement and productivity, while ensuring high-quality service delivery in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Customer First Manager
Food4less
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Warehouses Seletor
Mc Clane Warehouses
08.2021 - 11.2022
- Promoted workplace safety through diligent cleaning and organization.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.
- Picked and packed order items.
Education
Hvac
Riverside City College
Riverside, CAWater Distribution
Mt. San Jacinto College
San Jacinto, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Cross-functional teamwork
- Staff development
- Expectation setting
- Clear communication
- Safety procedures
- Coaching and mentoring
Timeline
Customer First Manager
Food4less
11.2022 - Current
Warehouses Seletor
Mc Clane Warehouses
08.2021 - 11.2022
Hvac
Riverside City College
Water Distribution
Mt. San Jacinto College
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