Daniel Rivero
IT Practice Support Analyst
Dallas,TX
Overview
26
26
years of professional experience
Work History
IT Practice Support Analyst
Hunton Andrews Kurth LLP
02.2015 - Current
- Provide one-on-one training, or in groups to attorneys, staff, and new hires to maximize the use of the firm's many available efficiency tools
- Engage with our local IT hardware repair vendors and ensure service requests are resolved timely
- Test and evaluate new applications relative to functionality on current platform and impact to user base; Provide feedback, documentation and recommendations based on test results
- Act as a subject matter group expert for various apps such as Zoom, Horizon, GP VPN and testing them in our environment, as well as updating our relevant user documentation
- Aid in the development, documentation and maintenance of on-line help and quick-reference materials, working with the IT Training team
- Collaborate with IT teams regarding proposed and newly implemented software updates and integrations and provide recommendations and resolutions
Operations Supervisor
Hunton & Williams LLP
03.2010 - 02.2015
- Performed all of the customary operational and administrative duties for the Austin office
- Managed operations and legal assistants to help achieve office goals
- Maintained and negotiated contracts with all of our external vendors to ensure services were provided at the level negotiated
- Collaborated with the other office regional supervisors and administrators regularly to discuss cost-saving measures, employee safety, and office events to be implemented firm-wide
- Functioned as the office's sole on-site IT contact, resolving all hardware, software, and networking incidents and interfaced with other IT teams to resolve more complicated issues
- Stayed current on all IT initiatives and provided onsite IT support and training to the office to help our attorneys and staff make effective use of the firm's many available technologies
- Served as firm's only file transfer specialist with our File Transfer Mgr
- To extract, coordinate and timely deliver electronic client records to former attorneys' new law firms
Records & Information Manager
Hohmann, Taube & Summers, L.L.P
07.2000 - 03.2010
- Directed all records management endeavors and ensured compliance with company policies and new legal requirements; improve effectiveness of information workflow for all records
- Collected confidential client data to import into e-Discovery software such as Trial Director, Ringtail and Concordance
- Improved work processes firm-wide to improve the overall effectiveness of information dissemination workflow
- Negotiated contracts and favorable prices with external vendors for legal support services
- Devised and governed a long-term document retention and destruction program, ultimately saving the partnership over $100,000 in archival expenses
- Assisted clients with physical & electronic preparation for trials, hearings, depositions, mediations, etc.
Records Manager
Hilgers & Watkins, P.C
06.1998 - 07.2000
- Installed new Records & Information Management strategies to greatly enhance interoffice document workflow
- Developed process-based metrics to analyze and monitor newly implemented Records Dept
- Processes
- Selected, trained, and directed a team of 5 records assistants to achieve dept project goals
Education
Bachelor of Arts - Management
The University of Texas
Austin, TX05.2008
Associate Degree - Liberal Arts
Southwest Texas Junior College
Del Rio, TXSkills
Software: MS Office 365, Windows 10, iOS & iCloud, Airwatch, Intune, iManage Work 10, Litera (Metadact, Contract Companion, Active Directory, Innova, DocXtools) Okta (MFA), Egnyte, Capax Email Archive Service (EAS), Global Protect VPN, Citrix, VMWare Horizon, HighQ (Client Data Workrooms & Worksites), Zoom, Teams, Webex, Skype for Business, Sharepoint, PowerBI, Wrike, Asana, iTimekeep, Service Desk Plus, Service Now, ePlus Procurement, Airwatch, Intune, IRM Desktop Client, System Center Configuration Manager (SCCM), QuickAssist
Hardware: iPhone/iCloud mobility expert, PC & Laptop Hardware (installations & replacements), Various models of printers, copiers & scanners, Wide variety of Wireless Headsets, Audio/Visual Conference Room Equipment, Barco Clickshare, Avaya and Polycom Phones, Cisco IP Phones, Zoom Phones (recent implementation), MiFi's & Hotspots, Webcams, Docking stations, IDF Closet re-cabling to patch panels, various peripherals
Other skills:
Incident, Change & Project Management
Information Security
Business Analysis
Software System Installations, Implementations & Integrations
Asset Lifecycle Management & Equipment Procurement
Quality Assurance
Disaster Recovery
ITIL Framework
Strategic Planning
Facilities, Operations & Vendor Management
Cross-functional Team Leadership
Department Management & Staff Hiring
Timeline
IT Practice Support Analyst
Hunton Andrews Kurth LLP
02.2015 - Current
Operations Supervisor
Hunton & Williams LLP
03.2010 - 02.2015
Records & Information Manager
Hohmann, Taube & Summers, L.L.P
07.2000 - 03.2010
Records Manager
Hilgers & Watkins, P.C
06.1998 - 07.2000
Bachelor of Arts - Management
The University of Texas
Associate Degree - Liberal Arts
Southwest Texas Junior College
Summary
Self-motivated business professional with 25 years of varied work experience in the legal field, known for quick problem-solving skills in high-stress situations, creative strategies to address a project, and inventive utilization of new technologies and critical thinking to save money. Knowledgeable innovator capable of managing competing priorities and for recommending new technologies to enhance existing systems and introduce new systems in a collaborative multi-team environment.