Overview
Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Daniel Rivero

North Las Vegas,NV

Overview

2023
2023
years of professional experience

Summary

Dynamic and results-oriented professional with extensive experience in dental assistance, warehouse operations, and customer service. Excelled at Absolute Dental by enhancing patient satisfaction through expert chairside assistance and maintaining rigorous health standards. Demonstrated exceptional teamwork and adaptability at Amazon, alongside strong communication skills at Barclays. Proficient in dental radiography and adept at managing high-stress situations, significantly improving customer loyalty.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Dental Assistant

Absolute Dental
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Warehouse Associate

Amazon
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Customer Service Representative

Barclays
09.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Eldorado High School
Las Vegas, NV
05.2019

Skills

  • Dental impressions
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Barclays
09.2021 - 04.2022

Dental Assistant

Absolute Dental

Warehouse Associate

Amazon

High School Diploma -

Eldorado High School
Daniel Rivero