DANIEL R. JURADO
Washington
Summary
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
19
19
years of professional experience
Work History
Community Manager
Greystar Management Services
01.2021 - 06.2022
- Company Overview: Lease up community 180 units
- Oversee and manage all aspects of property
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Manage on-site team to ensure peak performance
- Diagnose potential issues
- Analyze market research by staying current/competitive with market trends
- Review resident leases, applications, price changes, and renewals
- Collect rent/Serve pay or vacate notices
- Review monthly financial reports
- Plan and market community functions/events
- Walk property to ensure cleanliness and professional appearance
- Oversee purchasing for property supplies
Community Manager
Greystar Management Services
07.2020 - 01.2021
- Company Overview: Lease up community 342 units
- Oversee and manage all aspects of property
- Manage on-site team to ensure peak performance
- Diagnose potential issues
- Analyze market research by staying current/competitive with market trends
- Review resident leases, applications, price changes, and renewals
- Collect rent/Serve pay or vacate notices
- Review monthly financial reports
- Plan and market community functions/events
- Walk property to ensure cleanliness and professional appearance
- Oversee purchasing for property supplies
- Lease up community 342 units
Business Manager
Alliance Residential
12.2018 - 07.2020
- Company Overview: Lease up community 342 units
- Oversee and manage all aspects of property
- Manage on-site team to ensure peak performance
- Diagnose potential issues
- Analyze market research by staying current/competitive with market trends
- Review resident leases, applications, price changes, and renewals
- Collect rent/Serve pay or vacate notices
- Review monthly financial reports
- Plan and market community functions/events
- Walk property to ensure cleanliness and professional appearance
- Oversee purchasing for property supplies
- Lease up community 342 units
Floating Business Manager
Alliance Residential
09.2018 - 12.2018
- Manage on-site team to ensure peak performance
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Analyze market research by staying current/competitive with market trends
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Review resident leases, applications, price changes, and renewals
- Collect rent/Serve pay or vacate notices
- Review monthly financial reports
- Plan and market community functions/events
- Walk property to ensure cleanliness and professional appearance
Business Manager
Alliance Residential
01.2018 - 09.2018
- Company Overview: Lease up community 158 units
- Oversee and manage all aspects of property
- Manage on-site team to ensure peak performance
- Diagnose potential issues
- Analyze market research by staying current/competitive with market trends
- Review resident leases, applications, price changes, and renewals
- Collect rent/Serve pay or vacate notices
- Review monthly financial reports
- Plan and market community functions/events
- Walk property to ensure cleanliness and professional appearance
- Oversee purchasing for property supplies
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
Assistant Business Manager
Alliance Residential
03.2017 - 01.2018
- Company Overview: Stabilized 324 units
- Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events
- Assist the Business Manager with compiling reports, resident feedback, and market research
- Conduct site tours, effectively sell to prospects and lease apartments
- Assure leasing packets and legal documents are completed accurately
- Work with the property management team to develop and implement sales and marketing strategies and goals for the community
- Maintain thorough product knowledge, area knowledge, and market knowledge of community
- Oversee and prepare all lease related paperwork in an accurate and timely manner
- Assist with the day-to-day operations and manage deposits of rent payments
- Work with Business Manager to direct the efforts of the on-site to ensure apartments are ready for move in and are maintained in a satisfactory manner
- Respond to resident requests and work with residents to minimize and resolve resident problems and complaints
- Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency
- Inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions
- Oversee and follow the property lease renewal program
- Maximize resident renewals
- Assist, when needed, in the scheduling of work to be performed, including vacations, holidays, after hour emergency coverage, etc
- Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.e
- Touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
- Manage online reviews, monitor/update social media accounts, and post to Craigslist daily
- Process all Statements of Deposit Accounting in a timely manner
- Make recommendations and modifications regarding property performance
Sales Associate
Alliance Residential
09.2016 - 03.2017
- Company Overview: Stabilized 324 units
- Greet and welcome all visitors to the community using exceptional customer service and prospect qualifying/sales techniques to ensure leasing and retention goals are met
- Utilize product knowledge to successfully market and present community and apartment
- Input apartment availability, resident activity and other information into property management software to ensure timely and efficient dissemination of information to the team
- Identify needs for each customer through building a strong rapport
- Listen carefully and demonstrate apartment homes to meet their needs
- Demonstrate complete product knowledge, area knowledge, and market knowledge
- Completely understand our lead management system, resident portal, and all other property management software
- Monitor, document, and follow up with all customers in a professional and timely manner
- Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.e
- Touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
- Listen and communicate clearly with each customer
- Enter service requests into software and communicate the needs of the customer clearly
- Prepare organized packets and documents for move-ins, turns and renewals
- Exercise confidentiality and trustworthiness when handling sensitive information
- Manage online reviews, monitor and update social media accounts, and post to Craigslist daily to meet the guidelines set by the VP
- Create a professional and positive atmosphere when greeting future residents
- Conduct thorough move-in orientation and apartment inspection with new residents
Salesman
Larry H. Miller Ford Lincoln Sandy
09.2015 - 09.2016
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
Shipping/Receiving manager
Nebtek, Inc
10.2013 - 09.2015
- Fulfilled daily orders to be shipped out in a timely manner
- Kept warehouse organized and clean
- Quality tested equipment for customer satisfaction
- Worked with production companies and delivered items to their sets
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability.
- Managed inbound receiving departments.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Streamlined receiving processes by implementing efficient inventory management systems.
- Gathered and processed merchandise returns.
- Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
- Enhanced warehouse organization for smoother operations and improved productivity.
Accounting Clerk
Security National Financial Corp.
06.2010 - 03.2013
- Company Overview: Cemetery & Mortuary Accounting Department
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Customer Service answering phones or walk in clients
- Assisting customers with their accounts or general information
- Data Entry: Cemetery/Mortuary Contracts and payments on accounts
- Made sure paid contracts got to the customers stamped 'paid' with a Deed to the burial plot if one had been sold
- Quit Claim Deeds Property transfer/relocation of spaces within the cemeteries and reissue of certificate or deed
- Pinehill Business Park: assisted the property manager; produced statements for the tenants, collected rent, processed payments and daily deposits, collections for tenants who did not pay their rent
- Daily cash deposits to the various banks for Memorial Estates and Security National Life Insurance Co
- Programs worked with mainly day to day were Microsoft Office, Microsoft Dynamics, and HMIS for Windows
- Cemetery & Mortuary Accounting Department
Cemetery Service Director
Memorial Estates, INC.
07.2009 - 05.2010
- Met with families helping make final arrangements for whom they have lost.
- Designed the markers with families (Headstone)
- Helped to direct funeral services and graveside cemetery services. Ensuring the cemetery was running smoothly for funerals.
- Working with vendors ensuring clients needs were met.
- Answered phones and walk in clients with any concern they might have had.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed cemetery arrangements of funeral to ensure smooth and efficient service delivery.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
Accounting Clerk
Memorial Estates, INC.
09.2008 - 06.2009
- Answer phones
- Data Entry: Mortuary contracts and payments to their accounts
- Making sure preneed contracts paid got to the appropriate customers stamped 'paid'
- Making sure that customers with a paid off cemetery space received a Memorial Estates corporate sealed deed
- Quit Claim Deeds Property transfers/relocation of spaces within the cemeteries
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Sales Associate
Dillard’s Fashion Place
02.2008 - 09.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Accounting Clerk
Security National Financial Corporation
06.2005 - 08.2007
- Company Overview: Memorial Estates
- Making sure contracts paid got to the appropriate customers stamped 'paid'
- Making sure that customers with a paid off cemetery space received a Memorial Estates corporate sealed deed
- Produced survey letters monthly to let the company know how well they were doing
- Entered returned surveys results into an excel spreadsheet
- For 10 months I helped Security National Mortgage keep record of their lien waivers by checking off their record books as to which sub-contractors signed a lien waiver
- Memorial Estates
Records Clerk
Security National Financial Corporation
06.2003 - 05.2005
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Followed confidentially regulations to maintain privacy.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Office filing
- Scanning legal documents and copying papers
Education
Civil Engineering -
Utah State University
Logan, Utah01.2008
AS Degree -
Salt Lake Community College
Salt Lake City, Utah08.2007
High School Diploma -
Murray High School
Murray, Utah06.2005
Skills
- Community engagement
- Financial management
- Operational management
- Problem-solving skills
Hobbies and Interests
- Weightlifting
- Hiking
- Wakeboarding
- Camping
- Snowboarding
- Playing Guitar
- Frisbee
- Swimming
Timeline
Community Manager
Greystar Management Services
01.2021 - 06.2022
Community Manager
Greystar Management Services
07.2020 - 01.2021
Business Manager
Alliance Residential
12.2018 - 07.2020
Floating Business Manager
Alliance Residential
09.2018 - 12.2018
Business Manager
Alliance Residential
01.2018 - 09.2018
Assistant Business Manager
Alliance Residential
03.2017 - 01.2018
Sales Associate
Alliance Residential
09.2016 - 03.2017
Salesman
Larry H. Miller Ford Lincoln Sandy
09.2015 - 09.2016
Shipping/Receiving manager
Nebtek, Inc
10.2013 - 09.2015
Accounting Clerk
Security National Financial Corp.
06.2010 - 03.2013
Cemetery Service Director
Memorial Estates, INC.
07.2009 - 05.2010
Accounting Clerk
Memorial Estates, INC.
09.2008 - 06.2009
Sales Associate
Dillard’s Fashion Place
02.2008 - 09.2008
Accounting Clerk
Security National Financial Corporation
06.2005 - 08.2007
Records Clerk
Security National Financial Corporation
06.2003 - 05.2005
AS Degree -
Salt Lake Community College
High School Diploma -
Murray High School
Civil Engineering -
Utah State University
Similar Profiles
Anna SadowskiAnna Sadowski
Assistant Property Manager at Greystar Management ServicesAssistant Property Manager at Greystar Management Services
Alicia SherfieldAlicia Sherfield
Assistant Community Manager at Greystar Management ServicesAssistant Community Manager at Greystar Management Services
Samantha TrinidadSamantha Trinidad
Community Manager- Lease Up at Greystar Management ServicesCommunity Manager- Lease Up at Greystar Management Services
Dylan BryantDylan Bryant
Content Creator at TwitchContent Creator at Twitch
Anthony OwensAnthony Owens
Delivery Driver at Door DashDelivery Driver at Door Dash