Daniel Robbins
Spokane,WA
Summary
Excellent Customer Service professional experienced in a wide variety of customer service positions. Skilled in problem-solving, interpersonal communication, conflict resolution, and information extraction. Significant Phone support experience, such as sales, auditing, or customer support. Passionate about people, technology, and problem solving.
Overview
5
5
years of professional experience
Work History
Insurance Auditor
EXL Service
08.2023 - 08.2024
- Simultaneously worked on between 80-150 Audits at any given time.
- Contact Insured to request necessary documentation and clarify business operations, dependent on audit type.
- Analyze financial and operational data from insured's documents uploaded to secure portal.
- Reviewed compiled information with insured to confirm best representation of their business.
- Using documents and data from interviewing the insured to compile an accurate representation of the business for the insurance carrier.
Temp Associate
Express Employment Professionals
06.2022 - 08.2023
- Various tasks depending on contract needs, ranging from Customer service, organization, data entry, manual labor, or whatever else was necessary.
- Customer Service positions such as Rental Assistance or Banking Customer service.
- Utilized multiple software programs to manage data entry functions.
- Reviewed source documents to locate and enter data in specific data fields.
- Created spreadsheets to more efficiently achieve objectives.
Insurance Broker
Independent
02.2022 - 06.2022
- Averaged over 700 calls per week while reaching out to prospective clients through purchased leads.
- Consistently and intensively researched various insurance companies and policies I had contracts with to best help clients.
- Conducted interviews and gathered information from potential clients to more effectively recommend relevant insurance policies.
Account Executive
Colonial Life
01.2020 - 02.2022
- Set appointments with local prospective clients to present insurance policies.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Maintained relationships with clients to handle policy claims.
Education
Bachelor of Arts - History
Whitworth University
Spokane, WA05.2018
Associate of Arts -
Spokane Falls Community College
Spokane, WA05.2016
Skills
- Customer Service - 4 years
- Windows OS (XP-11) - 10 years
- Linux (various) - 1 years
- Excel/Google Sheets - 10 years
- Microsoft Word - 10 years
- Data Analysis - 5 years
- Documentation Assessment - 5 years
- Sales - 2 years
- Creative Problem Solving
- Technical Acumen
Timeline
Insurance Auditor
EXL Service
08.2023 - 08.2024
Temp Associate
Express Employment Professionals
06.2022 - 08.2023
Insurance Broker
Independent
02.2022 - 06.2022
Account Executive
Colonial Life
01.2020 - 02.2022
Bachelor of Arts - History
Whitworth University
Associate of Arts -
Spokane Falls Community College
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