Daniel Robinson
Rocksprings
Summary
Dynamic E-Commerce Developer with a proven track record at 1099 Employment, enhancing customer satisfaction and streamlining online shopping experiences. Skilled in front-end development and customer service, I excel in improving user interfaces and fostering client relationships. My approach has significantly boosted project success rates and client collaboration.
Overview
8
8
years of professional experience
Work History
E-Commerce Developer
1099 Employment
06.2020 - Current
- Increased customer satisfaction by streamlining the online shopping experience.
- Enhanced website functionality by implementing efficient e-commerce solutions.
- Maintained strong relationships with clients through clear communication channels leading to successful project completion and continued collaboration on future endeavors.
- Provided exceptional support to clients, addressing questions or concerns related to their e-commerce sites in a timely manner.
- Improved user experience through rigorous testing and iterative design improvements.
- Built efficient search functionalities within the platform allowing easy navigation and discovery of products as per customers'' preferences.
Customer Service Representative
Ancient Nutrition
03.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
CB Loans
02.2017 - 03.2019
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Education
GED -
Santa Monica High School
601 Pico Blvd.05-2020
Skills
- Payment gateway integration
- Customer service
- Calendar management
- Front-end development
- Active listening
- Microsoft office
- Critical thinking
- Data entry
- Web application development
- Social media updating
- E-commerce development
- Customer relations
- Problem resolution
- Meeting scheduling
- Relationship building
- File organization
- Call center experience
- Conflict resolution
- Travel arrangements
- Complaint handling
- Basic graphic design
- Payment processing
- Customer reviews and ratings
- Customer satisfaction measurement
- Order management system
- Time management
- Attention to detail
Timeline
E-Commerce Developer
1099 Employment
06.2020 - Current
Customer Service Representative
Ancient Nutrition
03.2019 - 04.2020
Virtual Assistant
CB Loans
02.2017 - 03.2019
GED -
Santa Monica High School
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