Daniel Robles
Baldwin Park,CA
Summary
Results-driven professional with a proven track record of driving business improvements, enhancing profitability, and developing high-performing teams. Skilled in project management and compliance, excelling in dynamic and fast-paced environments. Committed to maintaining operational accuracy and delivering outstanding results for optimal profitability.
Overview
25
25
years of professional experience
Work History
Operations Manager
UPS
Bell , CA
09.1999 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Measured and reviewed performance via KPIs and metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
Realtor
Excellence Realty
Covina, CA
03.2007 - 04.2012
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Assisted clients in obtaining financing options such as mortgages or loans.
Education
Some College (No Degree) - Business
Thomas Edison State University
Trenton, NJSome College (No Degree) - Logistics and Materials Management
East Los Angeles College
Monterey Park, CASkills
- Business Development
- Incidents management
- Document Control
- Labor Relations
- Maintenance Planning
- Workflow Optimization
- Data Analysis
- Performance reporting
- Health and safety compliance
- Production
- Organizational Management
- Team Leadership
- Delegation
Affiliations
- Enjoy going to the gym 4-5 times a week.
- Enjoy going to comedy shows and live sporting events.
Languages
English
Full Professional
Spanish
Professional
Accomplishments
- I was major contributer to our operations being awarded top operations in the nation for UPS class B operations two years in a row. Achieved this accomplishment through great teamwork that lead to us excelling and exceeding our safety, service and production goals.
- Helped many employees get to the next level at UPS, some into our management ranks and some to our package delivery positions. Also, have mentored and was instrumental in helping a few of our part-time supervisors get promoted to the next level.
References
References available upon request.
Timeline
Realtor
Excellence Realty
03.2007 - 04.2012
Operations Manager
UPS
09.1999 - Current
Some College (No Degree) - Business
Thomas Edison State University
Some College (No Degree) - Logistics and Materials Management
East Los Angeles College